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Customer Service Representative - Oakland - The Shyft Group
Description
Customer Service Representative | Independent Truck Upfitters | Oakland, IA
Regular Employee | Hourly Non-Exempt | $
What you'll do:
As the Customer ServiceRepresentative for Independent Truck Upfitters (An Aebi Schmidt Brand) you willsupport the team with various customer service responsibilities.
Core Responsibilities:
Respond promptly, accurately and professionally to customer inquires
Order parts using on - line parts manuals, engineering prints, and photographs
Expedite and follow-up on customer orders
Coordinate with buyer for special part purchases
Prepare parts sales quotes
Process warranty claims, setup warranty codes and determine appropriate code for the claim
Deny inappropriate warranty claims
Locate appropriate service center and coordinate repair of truck
Communicate issue to Technical Engineering support for solution
Determine and enter vendor chargeback
Negotiate and reduce invoices
Support NHTSA recalls by sending out appropriate parts
Communicate warranty concerns to Manufacturing, Engineering, and Sales
Support monthly warranty meetings with Manufacturing to communicate top warranty issues
What you need to be successful:
Qualifications
HS Diploma or GED required (bachelor's or associate degree preferred)
Strong customer service skills
Good communication and organizational skills
Proficient with MS Office applications
Why The Shyft Group?
Our people are our greatest asset, and your success is our success That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.
Who we are:
The Shyft Group is the North American leader in specialty vehicles, including last-mile delivery vans, work trucks, and motorhome chassis. Our 10 brands- Utilimaster, Blue ArcTM, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red DiamondTM, BuiltmoreTM, and Independent Truck UpfittersTM- are powered by 3,000+ team members across the U.S. and Canada.
Backed by 50 years of innovation and a supportive, entrepreneurial culture, we're leading the way in electrification and proudly ranked among Fortune's 100 Fastest Growing Companies.
Equal Employment Opportunity (EEO)
The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at
The Shyft Group is an E-Verify Employer
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