Information Technology Service Desk Analyst - Fort Valley, United States - Pure Flavor

Description

Pure Hothouse Foods, marketed under the Pure Flavor brand, is a family of greenhouse vegetable growers who share a commitment to bringing A Life of Pure FlavorTM to communities everywhere. Our passion for sustainable greenhouse growing, strong support for our retail & foodservice customers, and focus on engaging consumers is built on a foundation drawn from generations of growing expertise. We are the next generation of vegetable growers, inspired to put quality, flavor, and customers first by providing greenhouse-grown vegetables from our farms that are strategically located throughout North America.

With a dedicated, energetic and highly skilled workforce, we believe our employees make the difference. We offer our employees the opportunity to advance their careers in our progressive, vibrant organization.

Job Summary:

The Information Technology Service Desk Analyst is responsible for providing IT system support across all company locations, including installation, configuration, diagnostics, and/or repairs on technological equipment and software systems.

Responsibilities:

• Primary point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
• Create user accounts and managed access control of desktop and network applications.
• Technical support to employees for internal desktop/laptop systems software and hardware.
• Troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Install, upgrade, support and troubleshoot Windows, and Microsoft Office Suite, and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Install and configure new IT equipment.
• Maintain phone system; moves, adds, changes, and general support.
• Create and verify backups of data; recover data as needed.
• Maintain inventory of all equipment, software, licenses, and asset management.
• Familiar with MDM.Such as Jamf or Intunes.
• Maintain and support all remote sites and coordinate with vendors as needed.
• Become familiar with all system and application and provide business optimization workflow to streamline processes.
• Asset and inventory tracking for all sites.

Requirements:

• A degree, diploma or certificate in Computer Science, Network Technologies, or related discipline required.
• A minimum of three (3) years' experience providing IT Support required.
• Proven ability to troubleshoot and resolve Windows Server, computer hardware, printer hardware, peripherals, and email systems issues
• Strong networking knowledge and experience (preferred)
• Project management skills and the ability to handle different tasks simultaneously.
• Proficient in Microsoft (MS) Suite (Word, Excel, PowerPoint).
• Proven ability to work in a fast-paced environment, demonstrate keen attention to detail and task-related accuracy, as well as consistent follow-through skills.
• Able to work in a team environment with individuals of all leadership styles, personalities, and career levels.
• Must be able to maintain strict confidentiality of private information.
• Ability to work in a fast-paced environment.
• Must be a high energy individual who is self-motivated.
• On-call flexibility required.
• Other core expectations as defined by the company.

Working Conditions:

• Hours of work may vary depending on business needs; ability and willingness to travel with no travelrestrictions.
• This job operates within a refrigerated warehouse, where temperatures range. The noise level in the work environment can be loud due to packaging machinery, and forklift truck operation.
• Role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision capabilities required; employee is to work in front of a computer, sitting for prolonged periods.
• The position may involves lifting to 30-pounds, occasionally up to 50-pounds.

If you are looking for a challenging and rewarding career opportunity, submit your resume to Pure Hothouse Foods today

Pure Flavor is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact the Human Resources department if an accommodation is required.