System Administrator 1 or 2 - Baltimore, United States - Wyetech LLC

Description

Perform System Administration to troubleshoot and maintain a stand-alone Government research and development laboratory. This laboratory comprises the network infrastructure, servers (both physical and virtual), and workstations needed to support mission requirements. Operating systems in use include several flavors of Linux, Windows, and OS X.


Hardware includes:

Dell servers, switches, network attached storage arrays, and tape drives; Symantec backup appliance; Cisco switches; Apple workstations; and custom built workstations.

Capabilities

Level 1 and Level 2
Level 1

Provides support for implementation, troubleshooting and maintenance of IT systems
Manages the daily activities of configuration and operation of IT systems
Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Optimizes system operations and resource utilization, and performs system capacity analysis and planning
Level 2

Provides support for implementation, troubleshooting and maintenance of IT systems
Manages the daily activities of configuration and operation of IT systems
Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internalcustomers
Optimizes system operations and resource utilization, and performs system capacity analysis and planning
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Provides in-depth experience in trouble-shooting IT systems
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
Required Qualifications

TS/SCI with Agency Appropriate Polygraph
Level 1

Five (5) years' experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional system administration experience may be substituted for a bachelor's degree
Level 2

Ten (10) years' experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional system administration experience may be substituted for a bachelor's degree
Required Technical Skills

Experience in supporting and troubleshooting issues in a lab network to include user accounts, installation of cabling and equipment, initial troubleshooting, etc.

Experience performing data transfers procedures
Skilled at documenting processes and procedures as well as document editing
Experience in either Windows or Linux
Familiarity with ticketing processes

Level 1 IAT certification (example:
Security+ CE, A+ CE, CCNA-Security, CND, Network+ CE, SSCP, CISSP, etc.)
Desired Technical Skills

Experience with Citrix and VMware virtualization platforms
Experience installing and configuring virtual servers and clients
Wyetech, LLC is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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