Operations Specialist - Centerville Turnpike, Store # Virginia Beach, Virginia, United States
22 hours ago
Job description
Camp Bow Wow Virginia Beach
Operation Specialist - Job Description
Camp Bow Wow is North America's provider of pet care services through premier doggy day care, overnight boarding and basic grooming services. When you bring your pup to Camp Bow Wow you can be sure your pet is in the best hands Camp Bow Wow Virginia Beach is looking for a positive, dependable, flexible and hard working leader to join our team
Qualifications and Requirements:
Excellent customer service
Ability to manage a fast-paced, high-volume, doggy daycare and boarding facility
Possess a positive attitude
Team player
Strong leadership skills (a plus) with the ability to prioritize physical workload and manage time
Excellent written and verbal communication skills; ability to connect effectively with customers and co-workers
Strong time-management skills; ability to multi-task, prioritize, and organize
Must be able to stand for long periods, bend, stoop and lift
year prior management experience preferred; Prior Camp Bow Wow experience a plus
Available to work flexible hours, weekends, and holidays
Must love dogs
Responsibilities
A key holder that will open and/or close facility for operation
Maintain a safe and positive work environment
Handle day-to-day operations, which includes, but is not limited to, scheduling/confirming appointments, checking in/out and handling dogs, dog grooming, answering phone calls and emails, maintaining checklists and timely following up with staff on job functions, maintaining a clean facility, food prep, administering medications, and excellent customer service
Staff training and development
Ensure all Camp Counselors understand and follow policies, procedures, and regulations
Monitor opening and closing shift checklists and logs
Delegate tasks to team members, provide timely follow-up and assist where needed
Hold team accountable for their performance; provide positive coaching and counseling as needed
Ensure team provides fast, friendly, and accurate service
Performs other duties/special projects as assigned
Benefits:
• Flexible Schedule (Time and Half on Holidays)
• PTO (accrual after 90 days)
• K (After 1 year)
• Employee discount (once the camp is open):
o 1 Free Day Care per week (subject to availability and dog must pass interview)
o 20% off Boarding (subject to availability and dog must pass interview)
• Eligible for incentive programs (TBD by General Manager)
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