- Communicate with customers to receive orders for products and labor
- Review incoming orders to ensure completeness
- Answer inquiries regarding pricing, availability, and order status
- Collaborate with various departments to manage customer needs
- Process freight claims and train distributors on e-Commerce program
- Provide technical support and troubleshoot to distributors
- Enter and process orders in the system and expedite when needed
- Stay updated on new products and services
- 2-4 years' experience in customer service
- Flexibility, excellent communication skills, and a team attitude
- Empowerment: Join a global team, work in a flexible environment, and enhance your expertise
- Innovation: Embrace challenges and drive ambitious change
- Integrity: Results-oriented, reliable, and value-driven
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Customer Service Specialist - Mequon, United States - ASSA ABLOY
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Description
APS - part of 4Front of Engineered Solutions - is looking for YOU to join our team at our facility in Mequon, WI. Our Order Processing Specialist performs a wide variety of duties to manage customer and distributor sales orders from order receipt through production and shipping, providing product and sales information, order status, availability, pricing, and delivery. This role also maintains sales records and delivers exceptional customer experience.
What we are looking for
Why choose us?
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions, opening doors for billions of people worldwide. With colleagues in over 70 countries, our innovations make spaces safer and more accessible. Our focus is on results and empowerment, supporting career aspirations and ambitions with feedback and development opportunities. Embracing diversity and inclusion, we value varied perspectives and experiences.