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    • IT Technical Services Specialist - Colorado Springs - Computers In Ministry

    Computers In Ministry
    Computers In Ministry Colorado Springs

    3 weeks ago

    Default job background
    Description

    To provide ministry-focused, best-in-class tech support and leadership our Ministry Partners rave about

    Position Description:

    The Technical Services Specialist will initially be a full-time salaried position with Computers In Ministry. The position will report directly to the CEO.

    Responsibilities of this position include:

    • Provides in-person and remote help desk IT support, including troubleshooting of networked devices, including PCs, printers, and similar hardware, as well as application software and Microsoft 365.
    • Documented, tracked, and monitored customer problems to ensure timely resolution.
    • Works with Helpdesk Manager, Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services.
    • Understand and be able to execute escalation procedures effectively.
    • Assists with client software installations and upgrades.
    • Assist with the monitoring of the automated network failure notification system as implemented within client infrastructure
    • Assists with the maintenance and updating of network documentation, including but not limited to inventory, equipment/software configurations, and records
    • Perform other related duties as assigned.
    Qualifications:
    • Engaging, enthusiastic, and encouraging phone and in-person customer support skills
    • Ability and desire to mentor others professionally and spiritually
    • Ability to work independently as well as collaboratively in a team environment
    • Passion and ability to learn new things
    • Aptitude for pro-active systems and project management
    Experience:
    • Three years of experience in end-user, hardware, and software technical support
    • Two years of support experience in a Windows-based network environment
    • Basic Apple support experience
    • Experience in Windows O365 administration desired
    • Microsoft certification desired
    • Apple support experience desired
    • Experience with team-based projects
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