Customer Support - Pittsburgh - Oxford Solutions

    Oxford Solutions
    Oxford Solutions Pittsburgh

    1 week ago

    Description

    Job Description:

    • Answer inbound calls and resolve patient, doctor, and insurer inquiries

    • Provide accurate support for healthcare and pharmacy programs; triage when needed

    • Document call information and maintain confidentiality of patient data

    • Use knowledge base tools and follow company protocols

    • Meet performance targets and contribute to improving patient experience

    • Stay current on product updates and process changes

     




    Requirements:


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