- Answer and manage incoming calls and online tips from the public
- Gather, clarify, and document information related to alleged criminal or suspicious activity
- Review and assess tips to determine relevance and appropriate action
- Conduct basic research using government, law enforcement, and open-source systems
- Accurately document calls, tips, and findings in government systems
- Prepare and route reports to the appropriate field offices or agencies
- Escalate urgent or actionable information to designated personnel as needed
- Follow established procedures, policies, and data privacy requirements
- Provide professional, courteous customer service
- 3+ years of experience in a call center
- Associate's degree required
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
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Is Currently Hiring For FULL-TIME Member Service Representatives
Only for registered members
To respond to inquiries and requests from members and other individuals within a 24/7 high volume schedule-driven contact center operation. · Provide information regarding the company's products and services demonstrating knowledge active listening multiple system adaptability en ...
Pensacola Full time1 month ago
In-Bound Call Center Representative - Pensacola - IronMountain Solutions Inc
Description
In-Bound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 790 Veterans Way Pensacola, FL 32507
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
Education and Experience Requirements:
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Call Center Representative
Only for registered members Pensacola
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Call Center Representative
Only for registered members Pensacola, FL
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Patient service representative, call center role
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msr as (gpo) -2/17
Only for registered members Pensacola
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Training Coordinator Part-time
Part time Only for registered members Pensacola
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msr as (gpo) -02/17
Only for registered members Pensacola
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Travel CT Tech - 1,705 to 1,905 per week in Pensacola, FL
Only for registered members Pensacola
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Only for registered members Pensacola
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Only for registered members Pensacola
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Full time Only for registered members Pensacola
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Only for registered members Pensacola
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Only for registered members Pensacola
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Customer Service Representative III
Only for registered members Pensacola, FL
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Hospice Care Consultant
Only for registered members Pensacola
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Contact Center
Full time Only for registered members Pensacola
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Internal Medicine Physician
HCA Healthcare- Pensacola
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Front Desk Associate
Only for registered members Pensacola
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msr cl
Only for registered members Pensacola
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Collections Representative
Only for registered members Pensacola
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Is Currently Hiring For FULL-TIME Member Service Representatives
Full time Only for registered members Pensacola