Key Account Support Specialist - Austin, United States - Four Hands

Description

Job Description

Job DescriptionDescriptionHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.

We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 14 times and being one of Austin's Top Workplaces for 2018, 2021, 2022, and 2023 which couldn't have been possible without our employees.

Our employees matter and so do their career. We know that they are our greatest strength. We strive to support and create an all-inclusive learning environment to equip our employees with the knowledge, skills, and abilities that will help foster their personal and professional attributes. Valuing the whole person is what Four Hands is all about.
We are looking to add a dynamic Key Account Support Specialist to our growing Sales Operations team at our Austin headquarters. This role will partner with Account Executives to build and support some of our largest, key customers. A successful candidate will know how to execute all of the responsibilities of the position and...

• Want to delight our top customers, above and beyond the call of duty
• Demonstrate a pleasant, friendly style, and highly professional style
• Be able to communicate clearly, both written and verbal
• Work accurately, with an eye for detail
• Focus on building long-term relationships with the customer

In This Role

• Partner with National Account Executives to achieve maximum results from major customer relationships
• Determine customer service requirements by maintaining consistent contact with major customers and National Account Executives; analyzing information and providing solutions
• Maintain and improve customer-service quality; by resolving problems, identifying customer service trends, determining system improvements, implementing change
• Provide World Class Customer Service
• Coordinate customer needs by communicating with all departments within the company to achieve results
• Coordinate new product implementation; presentations, training materials, and product information
• Maintain and nurture strategic partnerships
• Uphold our Core Values and be a valuable member of the Four Hands team
• Other duties as assigned by Management

The Ideal Person

• 3+ years of experience in a customer facing or customer support role
• Bachelor's Degree Required
• Salesforce experience highly preferred
• Advanced experience in Microsoft Office, specifically Excel (vlookup and pivot table experience strongly preferred)
• Excellent organizational skills and a self-starter
• Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
• Exhibit a friendly and helpful manner and be able to work well with others in a team environment
• Ability to make decisions and work independently
• Ability to work in an international environment within multiple geographic boundaries, team members and customers
• Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
• Ability to complete complex tasks in a timely manner
• Demonstrate intellectual curiosity