Staff Assistant, ResNet Support Specialist - Bridgewater - Bridgewater State College

    Bridgewater State College
    Bridgewater State College Bridgewater

    1 week ago

    Description
    Posting Details
    Position Information
    Title
    Staff Assistant, ResNet Support Specialist
    Department Summary

    Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world.

    Bridgewater's accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement.

    Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed.

    ResNet is a residential technology package that includes an array of services for resident students. ResNet provides specialized technical support as well as cutting-edge services in your residence hall room. Our services include a high-speed, secure wireless network that covers the entire campus.

    We provide multiple wireless networks that are specifically designed to meet the academic demands of our resident students, as well as Xfinity Live TV streaming, Xfinity on-demand, movie streaming, printing and more.

    Position Summary
    The BSU Staff Assistant, ResNet Support Supervisor, provides administrative, operational, and basic technical support for the ResNet Program.

    Working in close collaboration with the ResNet Director, this position contributes to the planning, delivery, and continuous improvement of ResNet services for students living in the residence halls.

    Duties include managing and mentoring ResNet student employees, providing customer service and basic technical support, coordinating with campus partners, overseeing documentation, and developing outreach and training initiatives.

    All ResNet job duties must be performed in accordance with the ResNet Trust Fund Guidelines.
    This is a full-time, 12-month APA position and is subject to the terms of that union agreement. This position is located on campus in Bridgewater, MA.

    Standard Schedule:
    Monday-Friday 9AM-5PM

    (This position may be eligible for hybrid / remote work in accordance with BSU remote work policy.)
    Essential Duties

    • Deliver professional, accurate, and efficient customer support via phone, email, in-person, and chat.
    • Train, schedule, supervise, and mentor student employees to support the delivery of ResNet
    services and ensure excellent customer service.

    • Develop and maintain clear technical and non-technical documentation, including processes, procedures, instructional guides, knowledge base content, and inventory records.
    • Create and distribute ResNet marketing and promotional materials for resident students through digital platforms, social media, promotional events, orientation, student organizations (e.g., SGA, RHA), and other outreach efforts.
    • Provide entry-level technical administration, troubleshooting, and monitoring of ResNet
    services, such as network infrastructure, video streaming platforms, cloud-based printers
    and more.

    • Stay current with emerging technologies; research and recommend initiatives, service
    enhancements, and innovations to strengthen the ResNet program.

    • Collaborate with fellow campus and IT teams on service design, project planning,
    implementation strategies, and complex problem-solving.

    • Coordinate with external vendors and campus partners to support service delivery, resolve
    escalated issues, and identify new opportunities for student-facing technology services.

    • Support and promote the University's diversity, equity, and social justice initiatives.
    • Other duties as assigned that align with the ResNet program's mission, goals and services
    Required Qualifications

    • Bachelor's degree.
    • Strong organizational and customer service skills.
    • Excellent written and verbal communication skills.
    • The ability to work effectively with students, parents, staff, and campus partners.
    • Ability to multitask, think critically, and solve problems while working in a dynamic team
    environment.

    • Physical ability to lift 35lbs.
    Preferred Qualifications

    • Experience in project management
    • Familiarity with higher education environments, or student support
    Work Environment

    Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities.

    To request a reasonable accommodation for the application process, please complete and submit this electronic form:

    Special Conditions for Eligibility
    Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.
    EEO Statement

    Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

    Position Type
    APA Professional
    Salary Range
    $60,000-$65,000
    Posting Detail Information
    Posting Number
    S01290P
    Open Date
    01/12/2026
    Application Review Start Date
    Close Date
    02/15/2026
    Open Until Filled
    No
    Special Instructions to Applicants
    Please note the following information is required to complete your application for this position:

    • A minimum of three (3) professional reference entries in space provided on the application form.
    • Resume/CV
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