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Villa Park

    Scheduler - Villa Park, United States - Coker Service Inc.

    Coker Service Inc.
    Coker Service Inc. Villa Park, United States

    1 month ago

    Default job background
    Full time
    Description
    Organize and facilitate the schedule of work to be completed through dispatching of service technicians.

    Duties:
    • Schedule Technicians for Service Calls.
    • Communicate the schedule to customers and technicians.
    • Plan Preventative Maintenance schedules for various customers and equipment.
    • Update customers on status of calls.
    • Coordinate with other departments to ensure the technician is prepared to service the equipment.
    • Coordinate service techs to meet customer deadlines.

    Skills:
    • Proficient use of Windows operating system.
    • Proficient use of Google Apps for Business.
    • Exceptional customer service skills.
    • Ability to thrive and keep a positive attitude in a high tempo, stressful environment.
    • Ability to coordinate schedules of 20+ technicians covering territory of multiple states.
    • Familiarity with CAD (computer-aided dispatch) systems.
    • Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software.
    • Must be able to devise plans of action while be willing and able to adjust plans regularly to keep pace with an ever‐changing service landscape.


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