Manager, Production Operations, Longboat Key, FL - Sands Point Road Longboat Key, Florida, United States

Description · About Five-Star AudioVisual · Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of ser ...

Job description

Description

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.

For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property's history, culture, and character to produce events that reflect their unique brand and vision.

Why Join the Five-Star Team?

At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences.

Our team members embody the Five-Star Way;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary  in performance, values, and service.

Work Environment

This is an on-site position within a luxury hotel or resort property, where Five-Star AudioVisual operates as an embedded partner. Our close collaboration with hotel and event teams ensures a seamless experience for guests and clients. Team members represent both Five-Star AudioVisual and our hospitality partners with professionalism, expertise, and care.

Position Overview

The Manager, Production Operations oversees daily audiovisual operations, ensuring flawless execution of events, efficient workflow, and alignment with client and hotel expectations. This role blends hands-on technical leadership with operational management to deliver outstanding service and support within a luxury setting.

Operations Management

• Supervise daily floor operations and technician workflow to ensure all equipment and services are delivered accurately and on time.

• Manage inventory control, ensuring proper stock levels and the safety, quality, and maintenance of all equipment.

• Attend hotel meetings (BEOs, pre-convention, and pre-production) as needed.

• Review billing for accuracy and obtain client approvals; promptly communicate any issues to leadership.

• Support the implementation of Five-Star's Experiential Method across all operational processes.

• Review event quotes and make recommendations that improve cost efficiency and service quality.

Customer Service & Relationship Management

• Build and maintain strong relationships with clients, hotel teams, and vendors to deliver an exceptional experience at every stage.

• Meet with clients onsite to confirm setups and address needs promptly and professionally.

• Maintain a polished, professional image that reflects both Five-Star and hotel standards; ensure team adherence to the same expectations.

• Lead by example on-site, ensuring events are executed efficiently and with attention to detail.

Team Support & Training

• Promote a positive, collaborative work environment that reflects Five-Star's core values.

• Provide guidance and on-the-job support to ensure technical accuracy and service excellence.

• Ensure effective use of company systems and software, and assist with training as needed.

Qualifications

Experience & Qualifications

• Minimum 3 years of hands-on experience in the events and audiovisual industry, including:

  • Audio: Microphones, speakers, sound systems, channel mixers, etc.

  • Video: Cameras, LCD/LED screens, projectors, monitors, etc.

  • Lighting: GOBOs, gels, uplighting, stage lighting, and basic lighting kits

  • Computers: Advanced knowledge of both PC and Mac operating systems and software

• Advanced knowledge and experience in event A/V setups, strikes, and programming

• AV certification or related coursework preferred

• Demonstrated leadership ability; capable of achieving results through others

• Strong planning, organizational, and problem-solving skills

• Collaborative team player with a service-first mindset

• Exceptional customer service or hospitality experience

• Excellent interpersonal, communication, and negotiation skills

• Valid driver's license and clean driving record (required for operating company vehicles)

• Ability to travel for large-scale events

 

Full-Time Benefits

• 401(k) with company match

• Roth 401(k) with company match

• Medical, dental, and vision insurance

• Health savings account

• Life insurance

• Paid sick leave

• Paid vacation time

• Company-paid holidays