- Provide performance reports.
- Provide proactive issue resolution and corrective actions to ensure service excellence.
- Coordinate business implementations.
Expert CRT - Columbia, MO, United States - Deutsche Post DHL
Description
Title:
Expert CRTLocation: GSC BOG
Key Responsibilities:
General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
Responsible for providing support to the assigned account.
Review and ensure the achievement of specific client KPIs and service agreements.
Develop a sustainable relationship with internal and external stakeholders.
Coordinate stakeholder activities and ensure quality and timeliness.
Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
Recommend and coordinate necessary changes based on process analysis.
Assist DGF operations in resolving complex issuesSkills / Requirements:
Professionals in industrial engineering, international business, or related fieldsMinimum of 3-5 years in logistics processesExtensive knowledge of cargo transportation and the logistics industryFluent communication in English (verbal and written).Customer service and communication skills.
Teamwork and autonomyRelevant information:
Salary:
$ Type of Contract: Indefinite - Directly with DHL Colombia.
Performance bonus from 7% to 13% of salary ($ min- $ max)
Food Allowance:
$95.564Job SummaryJob number: AV-225967Date posted : Profession: OperationsEmployment type: Full-time