Healthy Markets Assistant - Washington D.C. - Martha's Table

Description

MISSION
Our mission is to support strong children, strong families, and strong communities.
VISION
At Martha's Table, we believe that every Washingtonian deserves the opportunity to stay and thrive.
ABOUT MARTHA'S TABLE
At Martha's Table, we believe that every Washingtonian deserves the opportunity to thrive. For over forty years, we have worked to support strong children, strong families, and strong communities by increasing access to quality education, health and wellness, and family resources.
Together, we are "One MT." This means we work across all three of our locations to support our shared mission. In all that we do, we exemplify our four core values of respect, compassion, teamwork, and accountability. These values -- and our commitment to "white glove service" -- guide how we engage with the communities we stand alongside and how we work together as a team. When you come to Martha's Table -- as a guest or as a team member -- you are valued and you deserve our very best.
In order to be the best version of MT, we are deeply committed to equitable practices. We apply the principles of diversity, equity, and inclusion in providing programming and services; in creating our Board; in partnerships and procurement; and in hiring, training, and advancing our team members.
We invest in our team members' personal and professional goals through our "STEP" program, which includes tuition for continuing education, certifications, and professional development; funding to unlock financially held transcripts; and flexible leave options.
POSITION OVERVIEW
The Healthy Markets Assistant (FT) is responsible for supporting the daily coordination of food distribution through Martha's Table Markets. Furthermore, the role is responsible for ensuring an engaging volunteer experience and positive market environment for market visitors.
POSITION DUTIES AND RESPONSIBILITIES

• Daily manages participant sign-in, ensuring accurate data entry at markets
• Welcomes and greets all guests as the first point of contact, creating a warm, welcoming, and inclusive shopping experience across Healthy Foods Markets
• Serves as a frontline ambassador of Martha's Table, ensuring neighbors feel acknowledged and supported upon arrival, models dignity and hospitality
• In collaboration with Healthy Markets Coordinator, supports the coordination of Martha's Table's Markets food distribution with an emphasis on providing an enjoyable and positive experience for market guests and volunteers.
• Supports market operations including setup/closing, restocking, and food distribution while upholding food safety standards and operational protocols
• Serves as a back-up driver for Martha's Table's mobile food service program (McKenna's Wagon) as needed
• Monitors the flow of foot traffic in and out of the lobby market.
• Maintains appropriate food safety standards when receiving daily deliveries, handling and storing of food.
• Maintains the cleanliness of storage areas, food distribution areas, and cargo vans (as applicable) daily.
• Assists with maintaining accurate inventory records through manual tracking
• Ensures an engaging volunteer experience by orientating, directing, and supporting volunteers
• Demonstrated commitment to MT's mission and core values of compassion, respect, teamwork, and accountability.
• Embodies and serves as a model for "The Martha's Table Experience" and our organization's core values.
• Attends at least two MT anchor events annually.
• Performs other duties as assigned.

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIREMENTS

• Excellent interpersonal, verbal, and written communication skills, with the ability and desire to effectively interact with large numbers of diverse groups, including staff, volunteers, and community members to provide superior customer service.
• Demonstrated experience in customer service, such as that gained in grocery, restaurant, or retail environments.
• Warehouse operations experience receiving deliveries, operating a hand jack to move pallets, and proper storage of food items.
• Demonstrated digital literacy skills (email, printing, data entry), proficiency in Google applications (google sheets, google docs, Google Slides).
• Experience working with a diverse population experiencing food and housing insecurity is preferred.
• Experience overseeing/ tasking volunteers or volunteering with nonprofit organizations
• Excellent attention to detail and ability to work independently.
• Proficient in verbal/written Spanish, preferred but not required

EDUCATION AND TRAINING REQUIREMENTS

• A minimum one-year of work-related experience in hospitality, customer service, volunteer management, food pantries or food bank programs, community outreach, or grocery/ retail environments providing superior customer service.
• Experience working with a diverse population experiencing food and housing insecurity is preferred.
• High school diploma and up to one years university, community college, business school, vocational, trade or technical school in relevant field
• Experience in community-based food programs/social service programs, customer service, hospitality, food safety standards, and/or volunteer engagement is preferred.
• Obtain a food handling certificate within the first 30 days of employment.
• Possess a driver's license with an acceptable driving record required.

WORKING CONDITIONS

• Extensive physical activity. Requiring general movement and the ability to lift 50 pounds.
• Works under time constraints.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COVID-19
Martha's Table requires all team members to have:

• 2 doses of either Pfizer or Moderna administered before April 18, 2023;
• 1 dose of Johnson & Johnson's Janssen administered before May 22, 2023;
• 2 doses of Novavax COVID-19 vaccine, Adjuvinated; or
• 1 updated dose of either Pfizer or Moderna administered after April 18, 2023

Martha's Table will consider waiving the vaccination requirement for:

• Candidates who object in good faith and in writing, pursuant to procedures established by the City Administrator or his/her designee, that the employee's vaccination would violate their sincerely held religious beliefs; and
• Candidates who have obtained and submitted written certification from a physician or other licensed health professional who may order an immunization, that being vaccinated for COVID-19 is medically inadvisable because of the employee's medical condition.

Marha's Table is an Equal Opportunity Employer. Applicants who are unable to be vaccinated for religious or medical reasons should contact Human Resources ) as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations Martha's Table is able to offer.