- Manage, schedule, and support the service team to deliver exceptional customer experiences.
- Oversee all service-related cases, ensuring timely resolution and systematic troubleshooting.
- Provide technical guidance and process support to customers via phone, email, onsite, and in-house visits.
- Plan and document equipment commissioning, testing, and customer training.
- Monitor service performance metrics, including response time, and resolution time.
- Collaborate with other departments to implement process improvements and operational efficiencies.
- Oversee installation, integration, and optimization of equipment, including training for customers and staff.
- Train new employees on technical processes and service best practices.
- Support continuous development and coaching of team members to enhance technical and customer service skills.
- Lead service-related projects and ensure alignment with organizational goals.
- Experience managing a technical service team, ideally in manufacturing, machinery, or industrial equipment.
- Strong problem-solving skills and mechanical aptitude.
- Excellent communication and customer service skills.
- Ability to plan, organize, and prioritize tasks effectively.
- Proficiency with MS Office and service management tools (experience with service platforms is a plus).
- Technical background in mechanical, manufacturing, or industrial engineering preferred.
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Service Manager - Bartlett - Herrmann Ultrasonics Inc.

4 hours ago
Description
:We are Herrmann.
We are looking for people who share our vision and culture. Let us shape the future together Because our employees are our greatest asset.
Herrmann Ultrasonics is hiring for a Service Manager
Immerse yourself into the fascinating world of ultrasonic welding Herrmann Ultrasonics develops and builds machines that join plastics, packaging materials, nonwovens and metals with ultrasonic vibrations. This technology is suitable in many industries, such as medical, electronics, food and automotive. With nearly 700 global employees, based in 4 Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide.
Role Overview
As Service Manager, you will oversee a team of Service Engineers, ensuring high-quality technical support, customer satisfaction, and operational excellence. You will coordinate service activities, support continuous improvement initiatives, and ensure the team has the training and resources needed to succeed. This role requires a combination of leadership, technical expertise, and customer-focused problem-solving.
Key Responsibilities
Qualifications
Financial Benefits
· 401(k)
· Paid holidays
· Paid vacation days
· Standardized bonus based on employee and company performance
Requirements:· Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related technical field required; additional certifications or technical training is a plus
· Proven ability to communicate clearly and professionally, both verbally and in writing
· Strong attention to detail with a focus on accuracy and quality
· Dependable, professional, and able to maintain composure in a fast-paced environment
· Excellent organizational and time-management skills with the ability to prioritize multiple tasks
· Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
PM22
PI731f4e9558e1-37238-39550890
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Service Manager
Only for registered members Georgetown
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Service Manager
Only for registered members Salado
-
Service Manager
Only for registered members Round Rock
-
Service Manager
Only for registered members Killeen, TX
-
Environmental Services Manager
Full time Only for registered members Temple
-
Service Operations Manager
Full time Only for registered members Pflugerville
-
Recovery Services Manager
Only for registered members Taylor
-
Service Delivery Manager
Only for registered members Temple
-
Sr Service Manager
OTHER Only for registered members Austin
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Service Department Manager
Full time Only for registered members Round Rock
-
Convention Services Manager
Only for registered members Round Rock
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Customer Service Manager
Only for registered members Harker Heights
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Fire Service Manager
Full time Only for registered members Cedar Park
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Restaurant Service Manager
Only for registered members Pflugerville
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Service Delivery Manager
Full time Only for registered members Austin
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customer service manager
Full time Only for registered members Georgetown
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Assistant Service Manager
Only for registered members Georgetown
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Service Manager 5
Only for registered members Georgetown
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Service Department Manager
Only for registered members Round Rock
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Assistant Service Manager
Full time Only for registered members Georgetown