Technical Support Analyst - Colorado Springs - InstantServe LLC

    InstantServe LLC
    InstantServe LLC Colorado Springs

    16 hours ago

    Description
    Job Position:
    Technical Support Analyst


    Location:
    Colorado Springs CO 80903

    Pay Rate:
    $$ $28.84 / hr

    Shift:
    Monday - Friday 8:30am - 5pm


    Purpose:
    Perform systems administration and support tasks Analyze, document, test, maintain, troubleshoot PC hardware/software Assist with IT support projects.

    Key Responsibilities: Provide in-person IT support to walk-in users Reinstall OS images and update computers Replace broken desktop/laptop hardware

    Ensure repaired computers are updated and functional Escalate complex service requests appropriately

    Essential Functions (Approximate % of Time): 15%: Repair software/hardware, reinstall systems, manage backups/restores, coordinate with vendors 10%:
    Provide hands-on assistance and troubleshooting for walk-in customers 25%:

    Build and maintain OS images; ensure compatibility, patching, and custom configuration 10%:

    Support new product launches; document and train staff; liaise with vendors 20%:


    Manage equipment disposal securely and document process 20%:
    Replace and configure computers; coordinate setups; collect old equipment; update records


    Distinguishing Characteristics:
    Entry-level position in Technical Support
    Analyst series Performs routine tasks with direct supervision

    Used as a training role; limited prior experience required


    Required Competencies:

    Human Collaboration Skills:
    Provide advice, solve problems, persuade for cooperation


    Reading:
    Intermediate (manuals, documentation, etc.)


    Math:
    Intermediate (fractions, percentages, measurements)


    Writing:
    Intermediate (reports, business

    letters, summaries)

    Additional Notes:
    Regular and predictable attendance required

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