Care Manager - Whittier, United States - Great Hire HR Solutions

    Great Hire HR Solutions
    Great Hire HR Solutions Whittier, United States

    3 weeks ago

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    Description
    Job Description
    Responsible for successfully on boarding new clientele and managing current clients' care needs.

    SUPERVISORY RESPONSIBILITIES:
    • Ensure home care aides understand client care needs.
    • Provide one-on-one, on-the-job training for home care aides.
    ESSENTIAL JOB FUNCTIONS:
    • Respond to prospective client phone, online, and in-person inquiries-provide information and conduct consistent follow-up.
    • Conducts assessments with prospective clients-address questions, build relationships with families, and establish service with the Agency.
    • Accurately complete and document new client assessments and service agreements.
    • Deliver ongoing client support including regular client supervisory home visits, consistent communication with client families, re-assessment of client condition, and management of established care plan.
    • Provide additional support to new clients by introducing caregivers at the first shift and following up after first week of service to ensure client satisfaction.
    • Collaborate with Care Coordination to ensure client care needs are met and concerns are addressed promptly and thoroughly.
    OTHER JOB FUNCTIONS:
    • Provide emergency after-hours, on-call support.
    • Other duties as assigned.
    KNOWLEDGE, SKILLS AND EXPERIENCE:
    • High school diploma required; bachelor's in business, Healthcare Administration, or Social Work preferred.
    • Minimum two (2) years' experience in healthcare, elder care, or related field required; Current LVN, CNA, CSA, or other Senior Care designation a plus.
    • Strong computer and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint) required.
    • Strong customer support orientation (internal and external customers) demonstrated professional demeanor, and the ability to maintain confidential information required.
    • Excellent interpersonal and communication skills required.
    • Ability to work both independently and in a highly collaborative environment.
    PHYSICAL DEMANDS:
    • Ability to remain in a stationary position 60%; Move about the office 10%; Travel within territories 30%.
    • Ability to relay accurate information to employees, clients, and coworkers; Receive detailed information through oral communication.
    • Close vision, distance vision, and the ability to adjust focus are required.
    • Frequent, repetitive use of hands and fingers.
    • Occasionally assists with transfers of ambulatory clients.
    • Occasionally bends, reaches, stoops and twists.
    • Occasionally lifts and/or moves up to 25 pounds.
    WORK ENVIRONMENT:
    • Frequently indoors in a temperature-controlled office, client home, or facility within territories.
    • May occasionally work outside.
    • The noise level is typically low to moderate.