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    Dental Scheduling and Patient Coordinator - Winston-Salem, United States - Riccobene Associates Family Dentistry

    Riccobene Associates Family Dentistry
    Riccobene Associates Family Dentistry Winston-Salem, United States

    1 day ago

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    Description
    Riccobene Associates Family Dentistry is looking for a full-time Scheduling and Patient Coordinator for our Winston-Salem office

    Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

    S- Sincerity (passion & excellence in everything we do)
    M- Mastery of skills with on-the-job training
    I- Integrity (doing the right thing all the time)
    L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
    E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

    #ChangingLivesOneSmileAtATime

    POSITION SUMMARY

    Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals

    Job Duties & Responsibilities:
    • Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
    • Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
    • Communicating directly with providers about their specific schedule preferences.
    • Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
    • Confirm appointments according to office guidelines.
    • Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
    • Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
    • Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
    • Make pre-treatment financial arrangements with patients.
    • Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
    • Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
    • Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
    • Communicate patient issues or concerns timely to the OM.
      Welcoming/greeting patients with a welcoming, professional, and polished demeanor
    • Checking-in patients to ensure they have all the necessary information in the patient management software
    • Collecting co-payments
    • Checking-out patients
    • Closing out and ensuring that registers are balanced daily
    • Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
    • Calling to confirm appointments
    • General office duties and other duties as required.
    Qualifications:
    • 3-5 years previous dental experience a must
    • Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
    • Passing of satisfactory credit check
    • HS Diploma or higher
    • Ability to work in fast paced work environment and under pressure
    • Ability to balance registers
    • Must exhibit ethical conduct & confidentiality
    • High attention to detail and accuracy
    • Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
    • Outstanding organization skills
    • Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
    • Exemplary customer service and interpersonal skills
    • Effective communication abilities
    • Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
    • Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

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