Principal User Experience Researcher - San Francisco, CA, United States - Autodesk

Description

The Principal User Experience Researcher at Autodesk is a customer advocate, possesses a passion for human-centered design, and has an experience conducting impactful research with cross-functional teams.

Our Experience Researchers use a variety of research methods and work in lockstep with their teams to envision, validate, and ship high-quality experiences our customers will love.

You will join the User Research team for Autodesk's Digital Experience group, which covers Autodesk's digital properties such as the eCommerce store.

You will help shape Autodesk's customer experience strategy and guide working teams on how to scale a seamless, effortless, and cohesive digital experience.

You will join a top-notch research team that is at the helm of guiding Autodesk through its digital transformation. The Digital Experience Research team provides rich, actionable customer insights to improve across our customers' digital experience with Autodesk.

We are a team of multi-method researchers who love to experiment with new techniques, help each other, and make things better.

We partner with experience designers, product management, engineering, and business leaders to turn insights into implementation.
You can work remotely or as a hybrid between remote and in one of our office locations. Conduct customer research throughout the design and development lifecycle, from early strategic direction through post-release validation
Employ multiple research methods, including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics
Develop relationships across the company understanding existing research and insights to inform your research projects and collaborate on end-to-end research that looks across the customer journey
Lead empathy and design-thinking workshops with teams to ensure that findings are translated into actionable product goals and direction
Share customer insights with the broader organization in creative ways to increase customer empathy
Coach others in the research community at Autodesk, promoting research as a strategic driver for our products and services
Partnering with other researchers on our team and with the broader research community at Autodesk to share and promote research findings, collaborate on projects to understand our customers' end-to-end journey, and to promote research as a strategic driver for our products and services
Collaborate with a wide set of stakeholders including designers, product managers, and software developers
High quality communications
Bachelor's degree or above in cognitive or experimental psychology, human computer interaction, human factors, business, or related field
Experience with eCommerce or platform experiences
Familiarity with Lean UX and Lean Research methodologies
Experience with Agile software development
Familiarity with Autodesk products
About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.

We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do.

Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Salary is one part of Autodesk's competitive compensation package.

In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
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