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    EHR Integration Analyst - Chicago, United States - PatientIQ

    PatientIQ
    PatientIQ Chicago, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    As an EHR Integration Analyst at PatientIQ you will be a valued member of the team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

    ROLE RESPONSIBILITIES

    • Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements.
    • Develop, maintain and test integrations, APIs, and workflows that connect various healthcare systems and applications to PatientIQ.
    • Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
    • Develop a trusted advisor relationship with customer technical project leads.
    • Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
    • Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
    • Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
    • Identify key strategic areas that would expand integration capabilities which would drive customer growth and expansion opportunities on the PatientIQ platform.
    • Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality.

    IDEAL QUALIFICATIONS

    • 3+ years' experience working in customer integrations and/or working on the frontlines in a customer-facing role.
    • Experience in healthcare, including knowledge of HL7v2, SMART on FHIR, and Electronic Health Records
    • Experience managing multiple complex integration projects.
    • Excellent written and oral communication skills.
    • Strong analytical and reasoning skills.
    • Experience working with various EHR vendors (Epic, Cerner, Athena, ModMed, Veradigm, etc.)
    • Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision.
    • Skilled in advising customers in product best practices and optimal technical solutions.
    • BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields.

    NICE TO HAVES

    • Experience with data ingestion (web scrapes, S3/FTP sync, bespoke processes), transformations (Python, Perl) and interface (API, schema design, events, etc.)
    • Experience with design, development, and deployment of data pipelines.
    • Basic understanding of SQL and interacting with production software databases

    WHY WORK HERE?

    • Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
    • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
    • True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
    • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
    • World-Class Team - we're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that.
    • Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
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