Server - Young Harris, United States - Brasstown Valley Resort & Spa

Brasstown Valley Resort & Spa Young Harris, United States

1 week ago

Description

Job Description

Summary: Under the direct supervision of the Outlet Manager this position greets and serves the guest in accordance with standards of F&B quality, presentation and sanitation, in a gracious and professional manner.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

Checks assigned stations prior to opening for cleanliness of tables, chairs, floor, proper table set-up.
Performs all necessary opening and closing side-work as per side-work schedule/assignments.
Maintains awareness of daily specials, soups, drinks and 86'd items.
Knowledgeable of all menu items, their garnish, contents and preparation methods.
Knowledgeable to answer questions about the menu in a direct, concise way.
Operates the point of sale (POS) equipment.
Knowledgeable of proper beverage, liquor and wine menus and service.
Follow all accounting procedures in the handling of all transactions.
Follow the standards for proper service, bussing and re-setting of tables.
Maintains their assigned areas in a clean, organized manner.
Works closely with the kitchen to ensure guest satisfaction in presentation and quality of food.
Works closely with bartender to ensure guest satisfaction in presentation and beverage quality.
Follows proper service (water glasses filled, checking back with guest after serving entrée, pre-bussing, etc.).

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service –Adheres to the Coral Hospitality Basics of Service standards.
Interpersonal Skills – Listens to others without interrupting.
Teamwork – Contributes to building a positive team spirit.
Ethics – Treats people with respect.
Professionalism – Follows through on commitments.
Quality – Monitors own work to ensure quality.
Quantity - Works quickly.
Safety – Observes safety procedures.
Adaptability – Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction.
Initiative – Volunteers readily; asks for and offers help when needed.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Demands The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, stand; use hands to finger, handle, or feel; reach with hands and arms' climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds.

Work Environment: The noise level in the work environment is usually moderate.

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