Front Office Coordinator - Austin

Only for registered members Austin, United States

1 week ago

Default job background
Full time
+ Job summary: Our Front Office Department is looking for a Front Office Coordinator at our Central Austin location + Qualifications: At least 2 years of prior experience in a front office or similar role in a medical office environment. Spanish-speaking abilities. Billing experience preferred + Responsibilities include but not limited to Check-In Greet patients and visitors in a courteous and friendly manner Follows all front office check-in policies and procedures Checks-in patients using the Patient Intake Software Phreesia; assists with Clinical Research patient arrivals as needed Verifies patient demographics insurance information online pre-registration forms via Phreesia makes changes in the patient chart as needed Collects copayments high deductible HDP estimates coinsurances via cash personal check credit card collects payment towards existing balances arranges payment plans refers to billing department as needed provides change tracks payments Verifies Lab Agreements Procedural Advanced Beneficiary Notices ABN Private Pay Agreements have been signed by patients if needed Tracks patient no-shows alerts MA provider/technician Responsible for sending no-show text messages to no-show patients attempt reschedule Scans patient documents into Electronic Medical Record EMR as needed Answers calls on multi-line phone systems returns voicemails schedules appointments transfers appropriate personnel When scheduling patients makes changes in the patient file reflect new information symptoms diagnosis Initiates medical records request if needed Completes opening procedures including turning on lights computers unlocking doors Completes closing procedures including till reconciliation scanning superbills Ensures patient waiting area employee break room neatly organized daily basis Check-Out Follows all front office Check-out policies procedures Collects superbills exiting patients reviews provider instructions patients' medical chart Schedules appointments follow-up visits Appointments may include Return Visits RV injections injection training biopsies ultrasound exams FibroScans CGMS insertions Fills out provides scheduling cards to patients Inputs any provider check-out notes into EMR updates patient demographics if needed Collects cash check credit payments referring ICD-10 Coded Fee sheet appropriate billing amounts Refers billing department additional questions Makes copies lab orders Answers calls on multi-line phone systems returns voicemails schedules appointments transfers appropriate personnel When scheduling patients makes changes in the patient file reflect new information symptoms diagnosis Initiates medical records request if needed Completes opening procedures including turning on lights computers unlocking doors Completes closing procedures including till reconciliation scanning superbills Ensures patent waiting area employee break room neatly organized daily basis Scheduler Follows established scheduling policies procedures Answers calls high-volume multi-line phone systems transfers appropriate personnel Assists patents with sceduling appintments Verifies patinet demographics insurance information online pre-registration forms via Phreesia makes changes in paitent chrart has neede Populates imports patinet data into EMR Routinly checks officer voice mail retuns customer call when necesary Scans paitent fomes mediacal daata inti EMR Schedules patents appartments includig RV injactions injactions traing bipsis ultrasund exams Fibroskens CGMS insersions Makes chnages n paitent chrt reflct ne info such symtoms diaognosis Inititates meidical rcoreds reqest whne perfoming ChkIn nd/ChkOut dutie follows establised ChkIn nd Chkout poliy procedurs Additional Non-Essntial Functions Assits with schedulng patents work-list Fax Release Informtion ROI's fo mediacal recods wen requested providrs/patients Provides sampels wen cordinated Triage staff Acts backup fax/mail wen clinical staf short-staffed May be cross-trained Nwe Patient Scheduler duties Maintains cleen offcie araa nd workstation Assits other dties assignd Position TypeExpected Hours Work This full-time positon Days scheduled Monday Friday Work hour may vary betwen hours dependin departmen requirmentes-manager agrrement Overtime may required Occasional travel otthr locations covrage/traning devlopment
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