IT Technician L2 - Vancouver, WA
4 weeks ago
The IT Support Technician (L2) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves and hardware inventory maintenance while troubleshooting end user issues with network connectivity software and shared services such as printers.
Provide onsite support for software and hardware related issues Provide excellent customer service to end users who need assistance Perform desk and computer moves including setting up Windows Linux and macOS environments using Standard Operating Environment SOE Troubleshoot basic connectivity issues escalate unresolved issues to remote IT Support Team Setup and deliver laptops accessories to new employees Act as single point of contact recovering IT assets from employees leaving company Calibrate monitors assist with hardware shipping tagging unboxing Maintain accurate asset counts assignments in Netflix Asset Management System Handle daily walk-in support administrative tasks Identify areas for IT environment improvements suggest solutions Participate in stock audits manage minimum inventory levels Ticket Management triage allocate resolve support tickets line with standard SLAs Provide support Facilities external vendors performing routine maintenance Complete special projects office moves system migrations assigned
Job description
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