- Develop and maintain multi-year IT roadmaps aligned with client business goals
- Conduct quarterly business reviews (QBRs) with executive stakeholders
- Provide technology budgeting and forecasting guidance
- Identify opportunities for operational efficiency and innovation
- Align cybersecurity strategy with business risk tolerance
- Serve as the primary strategic advisor to assigned accounts
- Build trusted relationships with C-level executives and business owners
- Translate technical concepts into business language
- Manage expectations and drive long-term client satisfaction
- Assess infrastructure, cloud, security, and compliance posture
- Recommend improvements in areas such as:
- Cloud migration
- Microsoft 365 optimization
- Backup and disaster recovery
- Cybersecurity frameworks (e.g., NIST, CIS Controls)
- Develop annual IT budgets
- Present ROI-driven recommendations
- Prioritize projects based on business impact
- Track lifecycle replacement planning (hardware, software, licenses)
- Guide clients on regulatory requirements (HIPAA, SOC 2, etc. depending on industry)
- Develop business continuity and disaster recovery strategies
- Work closely with:
- Service Desk
- Security Teams
- Account Management
- Ensure strategic plans are executable and documented
- Advocate internally for client priorities
- 5–10+ years of IT experience
- 3–5+ years in a consultative or client-facing role
- Experience within a Managed Services Provider (MSP) environment preferred
- Strong understanding of:
- Cybersecurity best practices
- IT budgeting and lifecycle planning
- Excellent communication and executive presentation skills
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vcio - Sunset Hills - SyllogisTeks
Description
The Virtual Chief Information Officer (vCIO) serves as a strategic technology advisor to Managed Services clients. This role bridges business objectives and IT strategy, helping clients align technology investments with long-term goals. The vCIO is responsible for strategic planning, roadmap development, budgeting guidance, risk management, and executive-level relationship management.
This is a consultative, client-facing role—not a technical support position.
Key Responsibilities
Strategic IT Leadership
Client Relationship Management
Technology Planning & Advisory
Financial & Budget Oversight
Internal Collaboration
Qualifications
Required
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