- Hourly rate plus commission.
- Vacation and paid time off after 90 days.
- On the job training.
- Career advancement opportunities - Berglund has 10 locations.
- Health, dental, vision, life, and disability benefits.
- 401(k) retirement plan.
- Employee discounts on vehicle purchases and service.
- Oversee the parts sales process from start to finish.
- Communicate with customer on parts status.
- Communicate with staff and customers in a friendly and professional manner.
- Be able to read and understand the parts catalog when looking up parts.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pulls and fills orders from stock.
- Maintain a weekly bin checks to ensure accuracy of stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Receives payment from retail customers or obtains credit authorization.
- Set up orders for daily shipment, delivery, or pick-up.
- Have a High School Diploma or equivalent.
- Experience with auto parts sales (preferred).
- Ford experience a plus
- Can work in a fast-paced work environment.
- Have strong organizational and time management skills.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Experienced Parts Counter Specialist - Salem, United States - Berglund Ford Mazda
Description
Berglund Ford, part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia, is looking for a Parts Counter Specialist.
Job Summary:
The parts counter specialist is responsible for helping customers, in person and by phone, with parts questions and orders. Offering accurate price quotes and upholding a consistent standard of service is an integral part of this role.
Benefits:
