- Manage overall client relationship or multiple client relationships
- Responsible for continued development of client relationships.
- Serve as lead on white glove accounts.
- Review and develop solutions for client's needs.
- Establish capital budgeting for clients.
- May be required to oversee execution of work.
- May distribute leads to Service Account Managers to ensure goals are met.
- Approve vendor or subcontractor invoices
- Participate in strategic discussions on client selection, target markets, rate and fee adjustments, and accounts receivables collection
- Assist with new technician recruitment and training
- Review and respond to client requests for proposals
- Preliminary review of contracts, purchase orders, & change orders per company policy limits
- Create and manage scheduled maintenance agreements for clients
- Support the dispatch of service technicians and other related trades people for client projects
- Track and manage profitability of client base utilizing company accounting system
- Coordinate jobsite activities such as deliveries, rigging, equipment, tools, etc.
- Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients.
- Review scheduling and work assignments to assist the team with effective resource management.
- Assist with interviewing prospective employees and provide input regarding the best applicant based on skills, knowledge, and abilities to do the job.
- May conduct performance evaluations for assigned team.
- May review and approve direct reports' timecards, time off requests, and expenses.
- Promote the company safety culture and safety awareness throughout the company, projects, or office.
- Maintain a valid driver's license and satisfactory driving record which, per Company's vehicle policy, allows operation of a company vehicle.
- Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.
- Ability to actively prioritize, lead, collaborate with, and function well within a team oriented environment across multiple projects
- Ability to perform work accurately and completely, and in a timely manner
- Strong communication skills, verbal and written
- Ability to understand and implement best practice standards
- Knowledge of organizational structure and available resources
- Ability to solve complex problems quickly and effectively
- Ability to deliver quality through attention to detail
- Organizational skills
- Listening skills
- Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
- Ability to be proactive and resourceful
- Ability to follow-up on inquiries in a timely manner
- Ability to prioritize multiple projects
- Proficiency in MS Office and all other company utilized software
- Ability to build relationships with team members that transcend a project
- Ability to build relationships and collaborate within a team
- Ability to learn and use a variety of software, tools and systems necessary to meet business needs
- Knowledge of construction industry terminology and documents
- Ability to supervise personnel
- Ability to provide performance management feedback and complete evaluations
- Ability to provide mentorship to less experienced team members
- Makes decisions within defined limits of authority and consults supervisor on other decisions. May supervise employee
- Bachelor's degree from a four-year college/university or equivalent experience.
- 5 years or more of sales or trade related work experience required.
- Other work-related experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.
- Requires occasional travel to job sites with periods of overnight travel
- Normal office environment
- Periods of time walking on construction sites
- Must be able to lift up to 25 pounds
- Frequent activity: sitting, viewing, and typing on computer screen
- Occasional activity: standing, walking, bending, reaching above shoulder, climbing and balancing, stooping, kneeling, crouching, and/or crawling
- At times will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding) Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols.
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Senior Service Account Manager - Lincoln, United States - MMC Contractors
Description
Work hard, have fun At MMC Contractors, ourculture is built on hard work - but while enjoying ourselves in the process.Our family of construction companies prides itself on our almost 90-yearhistory, our 100% employee ownership structure, our competitive pay andbenefits... But what we pride ourselves most in is our people. We truly believethat our people are our greatest asset, and that's why we place a heavyemphasis on recruiting, training, and retaining the best and brightest talentin the industry. Are you ready to become a part of the MMC Contractors family?Nature of Work
Develop, service, and maintain the relationship and businessfor a client or group of clients related to service and/or special projects.
Essential Responsibilities