Medical Support Assistant - Memphis, United States - Department Of Veterans Affairs

Description

Summary

The Medical Support Assistant provides support to the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center. The Call Center is located at the Nonconnah Boulevard VA Clinic in Memphis, TN. These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned locations.

Duties

The Medical Support Assistant performs duties related to the receipt, intake, and indexing of health and administrative information. In addition to face-to-face interactions with the Veteran(s) and/or Veteran's family, the incumbent will interface with personal computer (PC) applications as well as numerous Vista applications. The MSA works as a member of a collaborative team with other health care members. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospital, diagnostic and treating facilities, and community-based programs.

The incumbent serves as a Medical Support Assistant in the Business Office Service for the Memphis VA Medical Center.

The MSA is responsible for scheduling discharge orders, admission and discharging of patients and answering the operation phone system for the VA. Assignments at this level include but are not limited to: interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, cancelling, re-scheduling patients appointments and/or consults, entering no-show information, preparing for clinic visits, monitoring both inpatient and outpatient appointments for areas of responsibilities, daily review of encounters forms are completed by the appropriate clinic staff in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, performing basic eligibility, co-pays and preauthorization requirements for specific coverage. They also encourage and support enrollment/authentication of Veterans in My HealtheVet Program.

Assignments at the full performance level MSA includes but are not limited to interacting with both internal and external customers.

Incumbent assists with clinic access contingency plans by adjusting appointments times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs.

Incumbent supports patient safety standards by verifying Veteran's identification using two forms of identification; name, full social security number and/or birth date.

Collects, scans, and updates health insurance information and updating information in the Insurance Capture Buffer (ICB) system.

Incumbent is able to communication the VA's mandate to collect insurance information from Veterans, and their families, and other eligible patients. This position obtains medical information from patients, coordinates information and actions related to patient care and service at each interface. This MSA also refers all questions requiring immediate medical attention o appropriate health care team members.

Incumbent logs and keeps track of any information left, lost, or found in the hospital.

The Full Performance Level MSA fully participates in daily team huddles and/or meetings where patient care planning and management occur.

Meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers {patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Job duties include, but not limited to:

• Scheduling discharge orders, admission and discharging patients
• Answering the operation phone system for the VA
• Scheduling, cancelling and rescheduling patients appointments and/or consults, entering no-show information
• Preparing for clinic visits
• Monitoring both inpatient and outpatient appointments for areas of responsibilities
• Verifying and updating demographics and insurance information, performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Verifying Veteran's identification using two forms of identification; name, full social security number and/or birthdate
• Obtains medical information from patients, coordinates information and actions related to patient care and service.
• Refers all questions requiring immediate medical attention to appropriate health care team members.