Technical Helpdesk Representative - Warren - TEC Group

    TEC Group
    TEC Group Warren

    3 days ago

    Description
    Technical Helpdesk Representative
    Warren, MI
    Able to work first and second shift as well as occasional Saturday hours
    Duties:
    • Problem recognition
    • Research
    • Isolation
    • Resolution
    • Developing follow-up steps in support of IT systems that support vehicle programing.
    • Resolve less complex problems immediately, while more complex problems are escalated for resolution.
    Must possess the following essential skills:
    • Professional work history or training with a focus on IT or automotive systems
    • Customer contact experience
    • Self-motivated with a proactive approach to meeting and exceeding customer expectations.
    • Computer hardware and software experience
    • Knowledge of LAN/WAN IT infrastructure
    • Ability to diagnose and repair PC hardware/ networking components
    • Substantial problem-solving abilities
    • Ability to work and thrive in a team environment
    • Maintain a professional image at all times
    • Exceptional communications and organizational Skills
    • Dedication to excellent attendance

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