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  • Support Center Site Lead, Safety - Bastrop - X

    X
    X Bastrop

    2 months ago

    $120,000 - $250,000 (USD) per year *
    Description

    You Will:

    Oversee Safety Operation
    s:

    Manage all frontline Safety operations in Bastrop, including content moderation and customer support, ensuring high performance, adherence to X's Rules and policies, and consistent application of standards without bias.


    Lead Site Operation
    s:

    Coordinate daily operations across the Texas X Support Center, ensuring synchronization, efficiency, adherence with productivity metrics, and compliance with company policies and local regulations.


    Act as Global Liaison:

    Serve as the primary point of contact between Texas and other X Support Centers and the tier two Strategic Response Team, ensuring seamless communication and alignment on global Safety strategies.


    Drive AI Automation:

    Collaborate with product engineering and data science teams to implement AI-based tools for content moderation and case management, optimizing workflows and reducing manual workloads.


    Leverage Data Insight
    s:

    Use querying languages (e.g., SQL or Python) to analyze operational data, identify trends, and drive data-informed improvements to policies and processes.


    Resolve Operational Issue
    s:

    Anticipate and address operational challenges proactively, navigating ambiguity and implementing preventive measures to minimize disruptions.

    Develop Strategic Plan
    s:

    Create long-term roadmaps with actionable milestones to achieve operational growth, sustainability, and alignment with X's mission.

    Lead and Develop Team
    s:

    Manage a team of Supervisors overseeing Safety Agents and Specialists, providing coaching, mentorship, and professional development to foster productivity, efficiency, growth and retention.


    Enhance Employee Engagement:
    Implement programs to improve employee satisfaction, recognition, and teamwork, fostering a positive and inclusive work environment.

    Collaborate Cross-Functionally:

    Partner with internal stakeholders (e.g., HR, workforce management, legal, corporate security) to build a center of excellence and align on Safety objectives.

    You Are:
    An experienced leader with 10+ years of experience in global customer service or Safety operations, including 10+ years managing large-scale operations (250+ employees)
    .Proficient in data analysis with hands-on experience using SQL or Python to extract insights and optimize operational performance
    .Passionate about AI and automation, with an interest in leveraging technology to enhance Safety operations and user experience

    .
    Preferred Qualification

    s:
    Experience leading and growing a service center and guiding a team through technological chang
    e.
    Prior experience in content moderation, Safety, or support operation
    s.
    Experience building or scaling operations from scratc
    h.
    Proficiency in SQL, Python, or other data analysis tools for operational reportin
    g.
    Bachelor's degree (MBA or advanced degree preferred) in a relevant field (e.g., Business, Technology, Data Science) or equivalent experienc
    e.
    A strategic thinker with a proven track record of leading complex projects, managing competing demands, and delivering business outcomes in a fast-paced environmen
    t.
    An active X - including Grok - user with a deep understanding of the platform's role as a global public square and its Safety challenge
    s.
    Skilled in crisis management, with the ability to make sound decisions under pressure and navigate ambiguit
    y.
    A collaborative leader with strong communication and interpersonal skills, capable of building relationships with diverse stakeholder
    s.
    Familiar with global content moderation challenges, including cultural nuances and legal framework
    s.
    Able to work onsite in Bastrop and travel as needed to collaborate with global team

    s.
    * This salary range is an estimation made by beBee
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