Desktop Support L1 - Framingham - Service Global, Inc

    Service Global, Inc
    Service Global, Inc Framingham

    1 day ago

    Description
    Roles & Responsibilities:
    • Provide on-site and desk-side support services to end users.
    • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
    • Complete incidents and requests within SLA in a pressurized environment.
    • Build, configure, and troubleshoot. Install the "Gold" image on the customer's PC and laptop applications and hardware components.
    • Ensure tickets are updated on a daily basis.
    • Support the meeting room environment and video conferencing.
    • Support printers, scanners, and other peripherals.
    • Support mobile devices, such as iPads, iPhones, and Android devices.
    • 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
    • Troubleshooting network and operating system issues.
    Mandatory Skills

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