- Greets and welcomes all guests in a pleasant and professional manner.
- Provides timely cocktail service in a friendly and courteous manner.
- Keeps assigned areas clean and empty of glasses and bottles.
- Constantly looks for service opportunities.
- Responds to and resolves guest complaints.
- Answers guest questions and is knowledgeable about property events and attractions.
- Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
- Provides fast (20minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Works closely with Total Rewards Center to promote new card sign up programs.
- Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Must be a minimum of 21 years of age or older.
- One-year previous high volume cocktail experience.
- Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
- Must possess excellent customer service and communication skills.
- Must be able to initiate and engage in conversation in a professional and friendly manner.
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
- Must be able to work any day of the week and scheduled shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Work requires knowledge of tray service and cocktail ingredients.
- Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
- Physical, Mental And environmental Demands
- Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
- Must be able to lift and carry 20lbs.
- Must be able to work in extreme heat during the summer months.
- Must be able to stand for entire shift.
- Must be able to access service area when picking up beverage orders.
- Must be able to converse over the telephone in an environment with loud background noise.
- Must be able to stoop, bend and reach.
- Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.
- Must be able to listen and respond to visual and aural cues.
- Must be able to simultaneously handle the demands of many customers.
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Cocktail Server - Las Vegas, United States - Caesars Entertainment
Description
JOB SUMMARYThe primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.
Essential Job Functions
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities
About us
Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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