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Social Media Customer Care Agent- Remote - Atlanta, United States - GE Appliances
Description
Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.
Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.
Resolve consumer questions and respond to ratings and reviews of our products on the GE site as well as key partner retail sites.
Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE , SMC, and other systems as required.
Follow protocol and adhere to guidelines.
Achieve and maintain fully satisfactory performance.
Relocation assistance: No
Hiring Salary: 34K
Previous customer service experience, particularly with written forms of customer service.
Excellent written communication skills: grammar, sentence structure, and spelling.
Computer literate with ability to learn new applications quickly.
Positive attitude with proven ability to work well with teams.
Strong typing skills.
Possibility of weekend work.
Associates degree from an accredited university or college or equivalent work experience.
Experience with GE Appliances Call Centers or equivalent customer service experience.
