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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Highgate Hotels Richmond, United States Part timeThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Part Time, Agent, ...
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Front Desk Agent
2 weeks ago
The Jefferson Hotel Richmond, United StatesMUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 7am-11pm. This is a full-time position requiring open availability. · We are looking for a reliable Front Desk Agent to perform in a pleasant, professional, and effici ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
2 weeks ago
Best Western Plus Richmond, United States· Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. · Responsibilities include registering guests, assigning rooms, accommodating special requests ...
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Front Desk Agent/reservationist
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The Preserve Club & Spa Richmond, United StatesHave you been looking for a career in all the wrong places? Do you aspire to identify the needs of clients? Are you creative and team oriented? Do you want to be a part of an expanding unique organization with the opportunity to grow as you learn? **The Preserve team **is looking ...
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Front Desk Agent
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Front Desk Agent
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Richmond Marriott Short Pump Glen Allen, United StatesJob Description · Job DescriptionYOUR NEXT DESTINATION AWAITS · Careers at Commonwealth Lodging · Who we are: · Top Notch Talent + World Class Hospitality · We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitalit ...
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Front Desk Agent- Full Time
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The Westin Richmond Richmond, United States Full timeThe Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent. · Be the "face" of the hotel Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for ...
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PM Front Desk Agent
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Front Desk Agent- Full Time
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The Westin Richmond Richmond, United States Full timeThe Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent. · **Experience** · One-year front desk or related experience required. Customer service experience preferred. ...
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Part-time Front Desk Agent
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The Doorways Richmond, United States Part timeEstablished in 1983, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care com ...
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Front Desk Agent
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IHG Petersburg, United States**Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...
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Front Desk Agent/night Auditor
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Sleep Inn Richmond, United StatesWe're looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, pr ...
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Part-Time Front Desk Agent
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The Westin Richmond Richmond, United States Part timeThe Westin Richmond Hotel is looking for a dynamic Full-Time Front Desk Agent. · Be the "face" of the hotel Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for ...
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Front Desk Agent
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Hilton Garden Inn Sandston, United StatesWe are seeking an engaging individual with strong multi-tasking skills and a passion for working with people As a Front Desk Agent at Hilton Garden Inn, you will be the first and last person that our loyal guests see, and each interaction will be an opportunity to create positive ...
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Front Desk Agent
2 weeks ago
Richmond Marriott Short Pump Glen Allen, United States**YOUR NEXT DESTINATION AWAITS** · **Careers at Commonwealth Lodging** · **Who we are**: · **Top Notch Talent + World Class Hospitality** · We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. · W ...
Front Desk Agent - Richmond, United States - Best Western Plus
Description
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care.
Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the
guests have a pleasant stay and smooth checkout.
Job Duties:
• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
Qualifications:
• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays