- Delivering exemplary customer service to policyholders, without exception
- Establish and maintain effective communication with policyholders, claimants, insurance agents, and other relevant parties to provide updates and answer questions throughout the claims process.
- Conduct thorough investigations of property insurance claims, including inspections, interviews, and document review.
- Determine policy coverage and interpret policy terms and conditions to establish the scope of the claim.
- Investigating and determining loss coverage and adjusting all elements of moderate-severe complexity commercial property claims
- Assess property damage, including structures and contents, using industry-standard estimation tools and methodologies.
- Coordinating several vendor services such as emergency repair, cleaning services and various replacement services
- Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim.
- Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim.
- Act with urgency in collaborating with internal stakeholders regarding significant changes within claim reserving.
- Stay updated on industry trends, regulations, and best practices to ensure expertise in property claims handling.
- Attending professional and/or continuing educational seminars and classes
- Bachelor's degree, preferred, or equivalent experience handling Property Claims
- Insurance related designation (AIC, SCLA, and/or CPCU), preferred.
- Have, or the ability to obtain adjuster license in required states.
- Minimum 7 years of proven Property Claim Handling experience, including complex claim issues and CAT claims experience.
- Experience in other backgrounds such as construction, architecture, or engineering is helpful
- Well-developed analytical skills; the ability to critically look at damages and different facets of information in order to accurately evaluate coverage
- Ability to effectively communicate verbally and in writing.
- Working knowledge of claim regulations and laws in applicable jurisdictions
- Proficiency with claims software and tools.
- Strong understanding of property insurance policies and coverage.
- Excellent communication, negotiation, and customer service skills.
- Ability to work independently and make sound decisions.
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· Company Details · Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct's vision is to make life bette ...
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Property General Adjuster - Nashville - W. R. Berkley
Description
Property General Adjuster
As a Property General Adjuster at Intrepid Direct Insurance, you will be responsible for investigating, evaluating, and settling large and/or complex property insurance claims. Your role will involve assessing the extent of property damage, determining coverage, and working closely with policyholders, contractors, and other relevant parties to ensure a timely resolution.
Key functions include but are not limited to:
Customer Experience
Claim Investigation:
Coverage Assessment:
Damage Evaluation:
Documentation:
Reserving:
Continuous Learning:
Qualifications:
Additional Company Details:
We do not accept unsolicited resumes from third party recruiting agencies or firms. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
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