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- Essential Duties and Responsibilities:
- Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems.
- Promotes operational excellence of department by adhering to audit/compliance schedules, minimizing loss and maximizing accuracy of employees' work.
- Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback.
- Responsible for the overall growth of members and deepening existing member relationships within the branch's community.
- Partners with and builds relationships with other lines of business at TDECU to provide members a holistic "one stop shop" solution for their financial needs.
- Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts.
- Performs other duties in response to organization, member and/or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned.
Member Center Manager - Houston, United States - Texas Dow Employees Credit Union
