Customer Support Associate - La Verne - EnergyHub

    EnergyHub
    EnergyHub La Verne

    1 day ago

    $38,000 - $62,000 (USD) per year *
    Description

    Customer Support Associate

    The Customer Support Associate at EnergyHub is responsible for providing exceptional support to our program applicants and participants. This role involves managing a trouble ticket queue, collaborating with internal teams to identify and resolve issues, and delivering accurate weekly and monthly reporting.

    Key Responsibilities:

    • Email Support: Respond promptly to email inquiries from program applicants and participants, addressing their concerns in a timely manner.
    • Trouble Ticket Management: Manage the trouble ticket queue efficiently, tracking issues from initial report to resolution while escalating complex cases as needed.
    • Cross-Functional Collaboration: Work closely with other internal teams to identify systemic issues and recommend improvements to products and processes that enhance overall customer experience.
    * This salary range is an estimation made by beBee
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