Operations Manager - Houston - ManhattanLife

Description

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ManhattanLife Insurance and Annuity Company was founded in 1850. The Companys longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testament to ManhattanLifes enduring history, and an indicator of the reliability of our future. ManhattanLifes headquarters are in Houston, TX and the company is continually growing with multiple office locations nationwide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose

ManhattanLife is seeking an organized and highly motivated Operations Manager to join our growing team in Houston. This role will manage operations for our international life and annuity lines of business at our Home Office. You will liaise with multiple teams, including upper management. The successful candidate will have strong insurance and financial industry knowledge and be very comfortable with managing teams and operation processes. This is a chance to build on your experience, with plenty of room for growth.

Duties and Responsibilities

• Make important policy, planning, and strategy decisions.
• Help manage the day-to-day operations of our department and annuity insurance products.
• Develop, implement, and review operational policies and procedures.
• Develop, implement, and manage a system and operational workflow in our policy admin system.
• Oversee production, reporting, and planning.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Manage escalations from agents and policy holders regarding system issues and/or requests.
• Work with executives and upper management to determine values, mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the department.
• Support worker communication with the management team.

Minimum Qualifications

Bachelors degree in Finance, Operations Management or Business Administration, or in a related field.

Knowledge, Skills and Abilities

• 5-7 years insurance or financial operations industry experience.
• Excellent performance improvement, and operations strategy.
• Strong understanding of mutual funds and finance.
• Ability to adapt quickly and work in a fast-paced, dynamic environment.

Travel Requirements

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Management, Strategy/Planning, and Finance

Industries

Insurance Carriers and Financial Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)