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Rancho Cucamonga

    Customer Relations Representative - Rancho Cucamonga, United States - Alexandra Rivera Insurance Agency

    Alexandra Rivera Insurance Agency
    Alexandra Rivera Insurance Agency Rancho Cucamonga, United States

    1 day ago

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    Description

    Job Description

    Job Description

    Our office is expanding and we are looking to hire the right individual to join our outstanding service team. We are currently seeking to fulfill a part-time position. Our Insurance Customer Relations Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

    Insurance industry or office experience and knowledge is not required, this is an entry level position for someone with the desire to grow into a career.

    With our insurance office's extensive customer care work, a successful sales structure and our amazing products and services, you will be set up for success.

    We are looking for someone to work about 10-20 hours a week. Ideally two days, 5 hours. This position is flexible on the hours as long as they are between our office hours of Monday - Friday 9am to 6pm.

    This a great position for someone who is in college or is looking for a part time job.

    If you are ready to build your insurance career in our client oriented, fast paced office, apply today to learn more.


    Benefits

    Hourly Base Salary + Bonus Opportunities

    Flexible Schedule

    Hands on Training

    Mon-Fri Schedule

    Evenings Off


    Responsibilities
    • Process customer policy change requests.
    • Complete Evidence of Insurance requests.
    • Immediately greet all customers, entering the office, in a friendly and helpful manner.
    • Ask each customer for referrals and explain our referral program.
    • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
    • Answer incoming phone calls on the first ring.
    • Return all phone messages promptly.
    • Provideexceptional customer service.
    • Be outstanding at relationship building.
    • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

    Requirements
    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Possess an upbeat, positive and enthusiastic attitude.
    • Be a great self-starter with a sense of urgency.
    • Excellent Communication/interpersonal skills.
    • Strong communication skills, both oral and written.
    • Ability to tactfully handle stressful and difficult situations.
    • Insurance License is not required to apply.
    • Bilingual, fluent in both English and Spanish is beneficial.
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