Senior Analyst Implementation - Atlanta, United States - LifeWorks

Description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A successful Associate Implementation Analyst must be able to appropriately manage problem resolution providing a clear explanation as to issue and the path to resolution; and should have strong technology, communication, and problem-solving skills.
Responsibilities:

• Participates in benefits implementation and service enhancement projects using technology tools and techniques employed by Telus Health
• Provide maintenance and support services to Telus Health existing clients and benefits administrative teams
• Works under the supervision of senior members of a team and takes the initiative to get assistance when required
• Performs analysis of business requirements and produces configuration designs as required
• Sets high standards for own work and ensure high-quality outcomes are achieved
• Prepares project estimates and schedules of project activities as required
• Work as a member of the benefits implementation team configuring Telus Health's proprietary software to meet the requirements of our new and existing clients.
• Sets realistic and achievable expectations for deliverables
• Ensures effective work habits including quality, punctuality, responsiveness and accessibility to others
• Takes initiative to ensure the required number of billable hours is achieved
• Provides timely feedback to team members on matters related to configuration and team interaction
• Works effectively as a member of the Benefits Implementation Team
• Promotes teamwork and collegiality in the work environment
• Observes the corporate values of Telus Health
• Promotes Morneau Shepell as the service provider of choice in the industry
• Attends internal training sessions to build knowledge of industry topics and trends
• Assists with special projects and other tasks, as required

Succeeding as a Senior Implementation Analyst will require the following core qualifications and skills:

• Bachelor's degree in IT or equivalent work experience
• 5-7 years of experience in IT or system configuration/implementation
• Technical experience with ASP, ASP.NET, HTML, JavaScript, SQL and MS SQL Server
• We use a proprietary object-oriented configuration tool so experience using a config tool rather than starting with a blank screen is preferable
• Experience in SQL is mandatory, bonus if they have used MS SQL Server Management Studio
• H&W Benefits and/or Payroll experience is strongly preferred
• It is preferable if they have a background in some sort of programming. The language is not a big factor, but they need to understand the underlying concepts
• They will need to be able to read and interpret technical documentation
• They will need to be able to review logs and debug processing
• Dedicated team player who demonstrates initiative and independence
• Excellent communication, organizational and interpersonal skills
• Excellent time management skills and the ability to manage multiple assignments
• Reliable, consistent, flexible and adaptable

TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.