Customer Support Representative, Level 1 - Miami

Only for registered members Miami, United States

1 month ago

Default job background
Full time

Job summary

The Customer Support Representative is at the frontline of our customer support team providing professional engagement with Simpro Group customers and internal stakeholders.

Responsibilities

  • Manage and prioritize a high volume ticket workstream via live phone and chat collaborate with customers to identify and resolve software-related issues providing timely effective solutions.
  • Serve as the first point of escalation for CSRs provide guidance assist in handling more complex customer cases identifying opportunities to enhance the software contributing to its improvement.

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