- Leverage broad technical knowledge to provide IT support of key business objectives including but not limited to organizational growth and customer engagement activities
- Provide local and remote support at the technical level to all internal staff across three physical offices
- Work to maximize employee effectiveness and efficiency in utilizing implemented technology through training sessions and documentation
- Maintain positive relations through a friendly, approachable demeanor, and in providing exceptional customer service to all staff
- Develop IT infrastructure and training to broaden the reach of IT while maximizing the number of internal customers that can be supported per IT engineer Specific Responsibilities
- Handle support requests via IT trouble ticketing system
- Support all IT resources including Email, VoIP, Workstations/Laptops, OS, Network Connectivity, VPN, and server clusters
- Maintain documentation of ITrelated assets
- Onsite and Offsite troubleshooting, diagnosis, and repair
- Design smart technical solutions to solve problems and meet objectives
- Make recommendations for improvements to IT systems
- Create documentation and knowledge base articles
- Provide training to staff on utilizing IT products and services
- Review internal design and specification documents to provide customer perspective
- Continually increase knowledge of new IT technologies
- Participate in the Agile process Scrum
- In depth knowledge of Red Hat Enterprise Linux system administration including installation and configuration, disk/RAID/SAN configuration, network configuration, X windows display drivers, and general troubleshooting
- Sufficient knowledge and experience to effectively install, configure, and troubleshoot Microsoft Windows workstation and server operating systems.
- Experience implementing and/or supporting an integrated Windows/Linux server and workstation environment
- Experience with commercial database products such as MySQL, Oracle, DB2, Sybase, Informix, Postgres etc.
- Fundamental understanding of network and system security concepts
- UNIX scripting languages including shell, python, sed/awk, Perl
- Familiar with network diagnostic tools, TCP/IP, and Cisco accessnetwork switching products
- Knowledge of clean structured cabling techniques
- Prior software start up experience
- Prior IT engineering experience
- BS or equivalent experience in a technical field (Computer Science preferred)
- Good interpersonal skills
- Can quickly grasp and learn new technologies
- Able to remain calm and professional under high stress environment
- Can work with development engineers in an efficient and productive way
- Organized, methodical, and detail oriented with the ability to prioritize according to business requirements
- Ability to manage own schedule and work independently
- Ability to multitask and manage competing priorities
- Motivated and committed to excellence
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Information Technology Engineer - Los Angeles, United States - High-Tech Professionals
Description
Information Technology EngineerJob ID:
1638
Location:
Cupertino, CA
Type:
Permanent
Status:
Closed
Key Skills:
Red Hat, Linux administration, network configuration, X windows, database products, security, disk/RAID/SAN
Description:
Key Objectives
Requirements:
Internal Use:
SponsoredJO
Requirement: