- Acting as resident subject matter expert (SME) for all products.
- Strong understanding of Agent/ISO processes for setup and pricing merchant services
- Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within company parameters.
- Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
- Shaping and supporting the goals and strategies for various partner campaigns.
- Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
- Recommending and implementing strategies, processes and procedures to enhance retention and enterprise client services.
- Testing and logging for both pending updates to production and identifying issues within production to assist development team.
- Working with customers and partners on technology enhancements, providing training for products.
- Tracking, organizing and advising ISVs or integrated partners through process of integration through Maverick API.
- Coaching staff and customers on product functionality to strengthen customer/partner relationships through strategic application of technology and customer appreciation.
- Reinforcing and maintaining a customer-focused collaborative team culture to exceed both customer and Maverick's goals with integrity and professionalism at all times, including, without limitation, in times of organizational change.
- Creating, updating, and maintaining training manuals/decks related to products.
- Supporting organizational tasks and projects on an as-needed basis.
- Other duties as assigned.
- High School Diploma or equivalent. College degree a plus.
- 3-4 years of experience working with software user interfaces, preferably in the financial technology field.
- Proficiency with Microsoft Suite.
- Familiarity with ASANA or similar project management tools.
- Experience with screenshare / meeting software.
- Experience with coding languages preferred (JS, CSS, HTML, etc.).
- Experience with API Documentation.
- Experience with Google Analytics or similar marketing analytic tools.
- Ability to analyze and troubleshoot using a logical, systematic, sequential approaches.
- Listens and communicate in an effective manner. The ability to communicate ideas, thoughts, and facts in writing and otherwise.
- Identify and organize tasks and milestones to meet objectives, while ensuring the optimal use of resources.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more
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Product Associate II - Calabasas, United States - Maverick Payments
Description
Job Description
Job DescriptionExciting Opportunities at Maverick PaymentsJoin our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO's and ISV's, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick's team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Product Manager, the Product Associate II is responsible for delivering the day-to-day activities of the Product Department including but not, limited to product development, maintenance, oversight, enhancing customer and partner satisfaction.
What We Offer:
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.
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