- Enter customer orders and confirm those orders with each individual customer.
- Establish and maintain positive working relationships with external customers and field sales representatives.
- Coordinates activities between internal functions, including Sales, Finance, Operations and Quality, to ensure customer interests are continually represented and balanced with company requirements.
- Collaborate with Top Customers to gain visibility to their order volumes, through pro-active engagement such as forecasting discussions on a regular basis.
- Identify and help implement measures to improve and continue improving customer satisfaction at the highest level for our Top Accounts.
- Develop and maintain a knowledge base of the evolving products and services.
- Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
- Provide customer order status internally and externally.
- Excellent work ethic, including good attendance, and attention to detail.
- Continually looking for ways to improve personal performance and company procedures.
- Strong communications with customer and team
- Maintains the ability to interact with the team, remaining flexible, proactive, resourceful, and efficient.
- Ability to focus and pay attention to details to handle high mix product portfolio and customer groups.
- Strong Epicor Skills
- Associate degree or Minimum of years Customer Service
- Customer OTD and Scorecards
- Customer Satisfaction
- Response Time Job Type: Full-time
- Medical
- Dental
- Vision
- Supplemental Life Insurance
- 401K Match (50% of the first 6% of an employee's payroll contribution)
- $25,000 Employee Life Insurance
- Short Term Disability
- Long Term Disability
- Employee Assistance Program
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Senior Customer Service Associate - West Chester, United States - Midwest Filtration
Description
The Senior Customer Service Representative is responsible for managing the top Customer Accounts within the Customer Service Function. The Senior Customer Service Representative represents Midwest Filtration in servicing our Top Account and serves as the customer's point of contact for fulfilling orders. The Senior Customer Service Representative is responsible for relationship building, account planning, problem solving, prioritizing outstanding issues, and ensuring customer satisfaction.
Reports to: Customer Service Supervisor
Supervisory Responsibilities: None
Responsibility:
Perform as the Top Customers' point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
Job Requirement:
Measurement of Effectiveness
Pay: $50, $60,000.00 per year
-person-Office
About Midwest Filtration:
Midwest Filtration is a leading filtration solution provider who specializes in customized and engineered nonwoven media for the toughest challenges in both air and liquid filtration.
For over years, Midwest Filtration has been serving filtration customers with the widest selection of the nonwoven materials and best-in-class converting services. Operating out of a square foot state-of-the-art facility, Midwest Filtration has a proven & experienced team, a wide range of capabilities, and one of the broadest ranges of media selection, including the latest new technologies and new materials.
Midwest Filtration carries over million yards of raw material inventory with + different types of products. We are partnered with dozens of raw material suppliers globally to bring the best media solution to OEM's filtration needs. Our team draws on over one hundred years of technical and manufacturing expertise to provide the most cost-effective filtration and media solutions available. We thrive to provide a rapid response and the best customer experience.
Midwest Filtration, LLC. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, marital status, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, and those laws, directives, and regulations of Federal, State and Local governing bodies or agencies.
Standard Company Benefits
Company Paid Benefits (at no cost to the employee)
