Incident Manager - Deerfield

Only for registered members Deerfield, United States

2 weeks ago

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Job summary

The role of the Major Incident Manager is to undertake management of Major Incidents,
ensuring that they are managed and communicated within the scope of Service Level Agreement,
securing that all engaged parties perform up to high standards and follow agrees process.
  • Consults business impact and urgency, declare Major Incident;
  • Coordinate the process of the service restoration or impact reduction;
  • Monitors and escalates that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement;

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