- Working and collaborating in a team environment to solve problems and work on projects.
- Lead day-to-day USA IT operations and ensure Service Level Agreement/ Service Level Objectives are met.
- Ensure USA IT infrastructure (Server/ Network/ Software/Peripheral equipment) are running smoothly and efficiently by troubleshooting problems.
- Provide regular updated to key stakeholders for any critical issues / escalation.
- Manage 3rd party contractors on site, performing L2 support tasks on site.
- Communicate with other teams to identify needs, monitor performance, and diagnose and resolve issues with network and systems in USA.
- Take lead to address key engineering application issues, e.g. MATLAB, ANSYS, CREO etc.
- Good understanding of SAP modules.
- Handle Engineering systems, virtually access by users across globe.
- Develops, reviews, implement and support solutions to ensure systems and processes align with the Global IT strategy.
- Ensure that ASM Global IT policies and procedures are up to date and compliant with industry standards and regulation
- Work closely and cooperate with ASM Global IT infra and network team's operations, implementation, execution, arrangement scheduled upgrade and project.
- Evaluate and implement new technologies and systems that improve IT infrastructure and support the ASM Business goals.
- Perform other related duties as assigned
- Handle all ASM USA IT matter as the USA IT lead during IT Manager's absence.
- Ensure a reliable safe and continuous user support of the office technology utilized at ASM.
- Perform a variety of tasks including troubleshooting desktop and phone connectivity issues. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
- Maintain a cohesive and reliable information technology infrastructure supporting some business and mainly office applications.
- Support global connectivity for business information users and develop and provide solutions to enable that environment.
- Responsible for the successful user deployment and implementation of desktop technology achieving the above stated goals.
- Participate in day-to-day operations and ensure Service Level Agreement/Service Level Objectives are met.
- Contributes to the development and review of the systems capability strategy to meet business requirements.
- Develops, reviews, implement and support solutions to ensure systems and processes align with the Global IT strategy.
- Develops and evaluates innovative ideas to assess value added, impact, risks, challenges, opportunities, and benefits for the organization.
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Administrative duties assigned as required.
- Engineering Applications support, Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions based on knowledge of system operation. Document all procedures related to day-to-day operations.
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.
- At least 5 years' experience in an Enterprise-Wide IT support organization.
- At least 2 years' experience with network infrastructure and hardware.
- At least 2 years' experience of managing or supervising teams.
- Experienced in global matrix organization.
- Hands on Experience in PC kitting, user support, data center/server room management, infrastructure troubleshooting, local vendor management.
- Good knowledge on Active Directory, Office 365, Windows Servers.
- Experienced in manufacturing engineering IT Systems.
- Proficiency with infrastructure devices, including switches, routers, wireless access points, controllers, and firewalls.
- Must be okay with up to 5% travel
- Knowledge and experience in Cloud Technology is an advantage
- ITIL Certification preferred.
- Experience working in the high-tech industry with multiple Global locations is desirable.
- Expert knowledge on troubleshooting and resolving issues with desktop, server, applications, and database systems.
- Strong sense of urgency, good follow-up and customer service skills.
- Strong analytical and problem-solving skills.
- Excellent communication (oral, written, verbal, presentation), interpersonal and consultative skills.
Sr IT Specialist I - Phoenix, United States - ASM Company
Description
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.
The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.
Senior IT Specialist
Job Summary
Reporting to the Regional US IT Manager, the position serves as the Senior IT Specialist to provide delivery of IT services and support to ASM US employees. This position will require the employee to maintain a stable, cost effective and secure IT environment, and support modernization of technology to meet the business demands. The position will require installation, configuration, and maintenance of organization's desktop systems. Support Company's IT engineering systems and applications, share regular updates to key stakeholders on major issues. Ensures reliable safe and continuous user support of the office technology utilized at ASM. Performs a variety of tasks including troubleshooting desktop and phone connectivity issues. Relies on experience and judgment to plan and accomplish goals. Works under immediate supervision. A certain degree of creativity and flexibility is required. Maintain a cohesive and reliable information technology infrastructure supporting some business and mainly office applications. Support global connectivity for business information users and develop and provide solutions to enable that environment. Responsible for the successful user deployment and implementation of desktop technology achieving the above stated goals.
Responsibilities
At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.
So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram and YouTube.