- Responsible for actively building and retaining customer relations and acts as a mentor to other employees while providing superior customer service. Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Greets guests in a friendly, courteous manner and arranges for seating, monitors room atmosphere.
- Provides information on all aspects of Boyd Gamings services and facilities to guests.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
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- In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
- Maintains accurate cash balance and handles money in a secure manner according to established standards
- Handles forms and equipment necessary to complete settlement of credit cards, coupons and room charges.
- Answers telephones and handles guest inquiries in person or by telephone.
- Checks all supplies, ensuring adequate stock levels.
- Responsible for the security and accuracy of assigned bank and is accountable for all coverages and shortages.
- Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
- Familiarity with food, beverage, and wine service.
- Knowledge of table service procedures and table etiquette.
- Excellent customer service skills.
- Stable work history required.
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host/cashier-asia - St Charles, United States - Boyd Gaming
Description
What would I be doing?:
The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Ameristar St. Charles Casino Resorts customer service standards.
Responsibilities:EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
These skills and abilities are typically acquired through two years food serving experience in a full service restaurant.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 18 years of age
What would it be like to work at this property?:Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.
Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Ameristar St. Charles
One Ameristar Blvd.
St. Charles, MO 63301
What would it be like to be a Boyd Gaming Team Member?:Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company VisionBoyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
