Patient Services Representative - Columbiana
1 week ago
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, enters necessary information for patient scheduling into computer system timely accurate.
,- Possesses ability to troubleshoot resolve problems promptly ensuring patient flow maintained informs supervisor any department patent issues immediately
- Processes admission paperwork including basic insurance verification Secures completes verifies all pertinent patient demographic insurance information part registration process Corrects registration errors needed
Job description
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