Customer Service Representative - Austin, United States - Wise Up Creative

Description

Job Title: Customer Service Representative

Location: Austin, TX

Company: WiseUp Creative

Job Description:

Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service, resolving inquiries efficiently, and ensuring customer satisfaction.

Responsibilities:

1. Problem Resolution: Identifying and resolving customer issues promptly and effectively. This may involve troubleshooting technical problems, processing returns or exchanges, and providing appropriate solutions to ensure customer satisfaction.
2. Order Processing: Accurately processing orders, including entering orders into the system, verifying product availability, and coordinating with other departments to ensure timely delivery.
3. Product Knowledge: Maintaining up-to-date knowledge of company products, services, and policies to provide accurate information to customers and assist them in making informed purchasing decisions.
4. Customer Feedback: Gathering feedback from customers and providing insights to management for continuous improvement of products and services.
5. Administrative Tasks: Performing various administrative tasks such as data entry, filing, and updating customer records in the database.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively communicating with customers and colleagues.
2. Problem-Solving Abilities: Ability to quickly identify problems, think critically, and implement effective solutions to resolve customer issues.
3. Attention to Detail: Strong attention to detail and accuracy when processing orders and handling customer information.
4. Adaptability: Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously while maintaining a positive attitude.
5. Computer Proficiency: Proficiency in using computer systems, including MS Office applications and CRM software.