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Operations Manager
3 days ago
HRmango Ogden, United StatesThe Operations Manager will be responsible for improving performance, productivity, efficiency and profitability through effective methods and strategies. The Operations Manager plays an integral role in driving and supporting our business goals and objectives for profitable, sus ...
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HR Operations Manager
3 weeks ago
Westinghouse Electric Company Ogden, United StatesAre you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while ...
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HR Operations Manager
4 weeks ago
Westinghouse Electric Company Ogden, United StatesAre you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while ...
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Network Operations Center Manager
2 weeks ago
Leidos Ogden, United StatesThe Leidos has a · Network Operations Center (NOC) Manager · opening at · Hill AFB, UT. · This manager will lead a diverse team of professionals supporting the Defense Information System Agency. The operations team provides 24 x 7 support, and is responsible for overall incident ...
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Sales and Operations Planning Manager
3 weeks ago
Honeyville Inc. Ogden, United StatesJob Details · Level · Experienced · Job Location · Ogden - Ogden, UT · Position Type · Full Time · Education Level · 4 Year Degree · Job Shift · Day · Job Category · Sales · Description · The Sales & Operations Planning Manager will lead Honeyville's Sales & Operatio ...
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Customer Support Operations Manager
2 weeks ago
Rocket Lawyer Ogden, United StatesAbout Rocket Lawyer · We believe everyone deserves access to affordable and simple legal services. · Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Law ...
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SilverLinx Roy, United StatesCologne Bonn Airport | Flughafen Köln/Bonn GmbH | Referee (m/f/d) Operational Integration Management | 51147 Cologne | Full-time FASTEN YOUR SEATBELTS Our airport is a meeting point for people from all over the world. We are the logistical heart of North Rhine-Westphalia and conn ...
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Operations Manager
4 days ago
Honeyville Inc. Ogden, United StatesJob Details · Level · Experienced · Job Location · Ogden - Ogden, UT · Position Type · Full Time · Education Level · 4 Year Degree · Travel Percentage · None · Job Shift · Graveyard · Job Category · Manufacturing · Description · The Operations Manager will be respo ...
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HR Operations Manager
3 weeks ago
Westinghouse Electric Company, LLC Ogden, United StatesAre you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while ...
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Operations Manager II
1 week ago
DPDHL Ogden, United States Full timeOperations Manager II · Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customer ...
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Customer Support Operations Manager
1 week ago
Rocket Lawyer Ogden, United StatesAbout Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer h ...
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Network Operations Center Manager
3 days ago
Leidos Ogden, United StatesDescription · The Leidos has a Network Operations Center (NOC) Manager opening at Hill AFB, UT. · This manager will lead a diverse team of professionals supporting the Defense Information System Agency. The operations team provides 24 x 7 support, and is responsible for overall ...
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Fusion Dynamics Weber City, United StatesWeber City is looking for a trainee (m/f/d) as a warehouse specialist (m/f/d) in Velbert, DE, This is a commercial training program with flexible working hours of 35, 37.5, or 40 hours per week. The duration of the program is 2 years. · About SIEGENIA Group: · Innovation is a tra ...
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Team leadership for payroll
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Nexus Innovations South Ogden, United StatesAbout the Company · We are a non-profit social enterprise. From our headquarters in the metropolitan region of Munich, we operate 16 premium senior residences - fourteen residential homes and two nursing homes in the states of Bavaria, Baden-Württemberg, North Rhine-Westphalia, H ...
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Technical Operations Manager
1 hour ago
Cognizant Clearfield, United States Full timeTechnical Operations Manager · Locations: Clearfield - UT USA (onsite) · We are looking for Technical Operations Manager for an immediate need. This is an onsite position and candidate are expected to work from office. · Work Authorization: · Cognizant will only consider applica ...
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Operations Manager
1 day ago
Raising Cane's Chicken Fingers Layton, United States**Operations Manager - Asst. General Manager** · Layton, Utah · **BENEFITS & REWARDS** · **Benefits** · Medical · Pharmacy · Dental · Vision · Dependent Care Flexible Spending Account · Healthcare Flexible Spending Account · Pet Insurance · 401(k) With Employer Match ( ...
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A Demand
1 week ago
Infinity Systems Marriott-Slaterville, United StatesDemand & Supply Planning Specialist - Europe · Location: Marriott-Slaterville · Job Type: Full-time · The Company · Our company, located in Marriott-Slaterville, is a leading player in the FMCG industry. We have a portfolio of consumer brands and E-Commerce platforms and are expe ...
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Junior Project Manager
1 week ago
BlueWave Solutions Roy, United States"With our over employees in over 30 countries, we are one of the leading providers in building management. Through the operation and expansion of real estate, maintenance of facilities, and integrated facility services, we make the daily lives of thousands of people easier and ac ...
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Spectrum Innovations Roy, United StatesLocation: 56073 Koblenz | Employment Type: Full-time, permanent | Job ID: 821006 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat each other with ...
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Crimson Enterprises Roy, United StatesAs the market leader for energy infrastructure, SPIE SAG GmbH is looking for you to join their team in the CityNetworks & Grids division as soon as possible as a · Technician / Construction Equipment Operator / Cable Construction / Pipeline Construction m/f/dWe offer:Permanent em ...
Customer Support Operations Manager - Ogden, United States - Rocket Lawyer
Description
About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world.With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide.
We are expanding our team to take on this challengeAbout the RoleAs a Customer Support Operations Manager, you'll play a pivotal role in fostering growth and development within the support operations team by providing continuous coaching, feedback, and empowerment.
Leading by example, you'll manage a supervisor team with a hands-on approach, ensuring individual and team performance improvement while maintaining a perfect command of tools, processes, and policies.
Your responsibilities also include maintaining a deep understanding of Rocket Lawyer products and services, analyzing productivity reports, evolving QA programs, and effectively communicating with cross-functional teams to optimize operational effectiveness and achieve KPI targets.
ResponsibilitiesSupport growth and development through constant coaching, quantitative and qualitative feedback, encouragement, and empowermentManage supervisor team, leading by example with a detailed, hands-on approach to drive individual and team performance improvement and accountabilityDemonstrate supreme command of all tools, processes, and policiesMaintain perfect working knowledge of Rocket Lawyer products, pricing, and servicesProvide and review weekly and monthly quantitative productivity reports of the Support Operations team consistently identifying and implementing improvement plans to ensure achievement of KPI targets for calls, emails, chat, and other support activitiesOngoing daily, detailed review of agent and team quality audits on all support channels and ensure each team and team member consistently exceeds quality KPI targets Continuously evolve QA program and training curriculum, ensuring best in class content and delivery to all team members enabling the delivery of exceptional customer serviceMaintain staffing and scheduling modelConstantly analyze the current state of operational effectiveness, synthesize team and customer feedback, and consistently provide input on the optimization of tools, policies, and processes Run regular team meetings and 1-1 meetings communicating all necessary information to team members ensuring all team members unambiguously understand their performance, contributions to the business, and all corporate initiatives Ensure compliance with applicable internal processesEffectively work cross-functionally with all partner organizations and serve as an operational subject matter expert in all cross-functional endeavorsConduct regular, thorough, and detailed performance reviews for each team member carefully communicating strengths and opportunities for improvementProvide thoughtful and meaningful input on the definition of departmental and organizational goalsParticipate in or lead other projects as needed and defined by team leadershipLead regular recognition and morale building events that incorporate feedback from teamsQualifications5-10+ years of leadership experience in a multi-channel contact center environmentFamiliarity with Salesforce lightning and reporting toolsExcellent verbal and written communication skillsStrong experience with Excel or Google Sheets spreadsheet creation and data analysisDemonstrated ability to multitask in a dynamic environment, remaining calm under pressureDemonstrated ability to think strategically, lead and motivate teams, and contribute to the constant evolution of the organizationExcellent direct customer-facing communication skills and ability to drive mutually beneficial outcomes Tireless focus on providing unsurpassed customer experienceEfficiency and organizational skillsPositive attitude and success creating a fun, engaged environmentDemonstrated track record of understanding and acting with an appropriate sense of urgencyExtreme attention to detailBenefits & PerksComprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)Unlimited PTOCompetitive salary packagesLife insuranceDisability benefitsSupplemental Optional Life Insurance BenefitsFSA Options OptionalHSA with Company Match401k program with Company MatchFertility Assistance and Planning optionsGympass & Classpass fitness platformsComprehensive Pet Insurance optionsFinancial Wellbeing & Student Loan Program accessAccess to additional Mental Health & Wellbeing resourcesPre-tax Commuter/Transit BenefitsEmployee referral programFree Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates $80,000 - $95,000 a yearRocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce.
As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
We particularly welcome applications from veterans and military spouses.All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to
