Relationship Manager, Core - New York

Only for registered members New York, United States

3 weeks ago

Default job background
$100,000 - $120,000 (USD)
As a Relationship Manager you will be the primary point of contact for a large and diverse portfolio of clients within our Core segment You will be responsible for nurturing these relationships at scale ensuring high levels of satisfaction and driving product adoption through a community engagement model This is a high-impact role where you will manage a high volume of accounts serving as the face of the company for our foundational client base and playing a vital role in maintaining the health of our overall book of business What You ll Do Manage at Scale Serve as the Designated Relationship Manager for a large volume of clients providing a consistent and professional point of contact for their ongoing needs Drive Engagement Proactively encourage client participation in webinars peer group discussions and community events to ensure they are maximizing the value o fthe platform Facilitate Implementation Partner with the Implementations team to ensure a smooth transition from implementation to long-term adoption for new accounts Virtual Partnership Conduct ad-hoc virtual meetings as needed to address client inquiries troubleshoot health issues and provide timely guidance Cross-Functional Collaboration Act as a bridge between your clients and the Canoe Support and Product teams to resolve issues efficiently and advocate for client needs Commercial Growth Identify opportunities for expansion manage renewal process drive net dollar retention across assigned book or business.
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